BBB Accredited Business sinceAdditional Locations
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This company offers Internet broadcasting, entertainment and multimedia production services.
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A BBB Accredited Business since
BBB has determined that RealNetworks Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RealNetworks Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 108 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||54|
|Total Closed Complaints||108|
Additional Complaint Information
On December 8, 2010, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege RealNetworks Inc makes unauthorized charges to debit cards for unauthorized services. Consumers further allege they have not done business with the company prior to finding the charges on their bank statements.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Rob Glaser, Interim President/CEO Ms. Claudia Lowman, General Manager, CS
Internet Services Internet Gaming Digital Media Data Processing, Hosting, and Related Services (NAICS: 518210)
Products & Services
RealNetworks Inc sells the following brand(s): GameHouse, Listen, RealPlayer
RealNetworks Inc offers the following product(s): FunPass, FunTickets (Former), GamePass, Listen, RealBroadBand Essentials (former), RealPlayer, RealPlayer Cloud, RealTimes, SuperPass (former)
Method(s) of PaymentVisa, MasterCard, American Express and Discover Card. Some brands, products and services also accept PayPal, JCB, mobile carrier payments and other payment methods.
Refund and Exchange PolicyRefund and exchange policies vary by brand, product and services. Please check our terms of services and pricing policy for specific information. All purchases require that customers accept the terms of service prior to submitting the order.
Alternate Business NamesListen.com Real Networks.com Real.com Realnetworks.com
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Real Networks Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview