Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

RealNetworks Inc

Additional Locations

Phone: (206) 674-2700 View Additional Phone Numbers 1501 1st Ave S Ste 600, Seattle, WA 98134 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Internet broadcasting, entertainment and multimedia production services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that RealNetworks Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for RealNetworks Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 111 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

111 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 48
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 55
Total Closed Complaints 111

Additional Complaint Information

On December 8, 2010, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege RealNetworks Inc makes unauthorized charges to debit cards for unauthorized services. Consumers further allege they have not done business with the company prior to finding the charges on their bank statements.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on RealNetworks Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: January 16, 1997 Business started: 02/01/1996 in WA Business started locally: 02/01/1996 Business incorporated 02/09/1994 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
Phone Number: (800) 451-7985

Type of Entity


Business Management
Mr. Rob Glaser, Interim President/CEO Ms. Claudia Lowman, General Manager, CS
Contact Information
Principal: Mr. Rob Glaser, Interim President/CEO
Customer Contact: Ms. Claudia Lowman, General Manager, CS
Business Category

Internet Services Internet Gaming Digital Media Data Processing, Hosting, and Related Services (NAICS: 518210)

Products & Services

RealNetworks Inc sells the following brand(s): GameHouse, Listen, RealPlayer

RealNetworks Inc offers the following product(s): FunPass, FunTickets (Former), GamePass, Listen, RealBroadBand Essentials (former), RealPlayer, RealPlayer Cloud, RealTimes, SuperPass (former)

Method(s) of Payment
Visa, MasterCard, American Express and Discover Card.  Some brands, products and services also accept PayPal, JCB, mobile carrier payments and other payment methods.
Refund and Exchange Policy
Refund and exchange policies vary by brand, product and services.  Please check our terms of services and pricing policy for specific information.  All purchases require that customers accept the terms of service prior to submitting the order.
Alternate Business Names
Gamehouse, Inc Real
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Real Networks Inc.

Customer Review Rating plus BBB Rating Summary

RealNetworks Inc has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.