BBB Accredited Business since
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This company offers local, long distance, wireless products and services; high speed and wireless internet; digital television; and directory services.
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A BBB Accredited Business since
BBB has determined that MTA meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MTA include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Michael Burke, CEO Mr. Michael Burke, CEO Mrs. Tracy Ressler, Executive Assistant Ms. Shawn Osborne, Public Relations
Internet Services Cellular Telephone Service & Supplies Cable TV, Internet & Telephone Installation Service Advertising - Directory & Guide Telecommunications Equipment - Disability Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)
Alternate Business NamesMatanuska Telephone Association Inc Matanuska Telephone Association Inc MTA Communications MTA Inc MTA Solutions MTA Vision Inc
1740 S Chugach St
Palmer, AK 99645 (907) 745-3211 Directions
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BBB Complaint Process
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We have purchased 2 Avaya phone systems from MTA, one for our offices in Anchorage and the other for our hotel out in Bethel. The cordless phone that came with the Bethel system has never worked and numerous calls were made to MTA to notify them of the problem and after a few months they said we would have to send the phone into them and then didn't hear back from them AT ALL. When we reached out to them months later to inquire they sent me a quote for $282.00 to replace the phone we spent $501.86 on originally. The other issue is with our Anchorage location. In early ***** 2015 our company server crashed and we had to purchase a new one. The IT company we use reached out to MTA to get the password to the voice mail server they installed with our new Avaya phone system and MTA would not give them the information. Our IT people then called me saying they were unable to complete the installation because they needed this password. The password that I was given on installation does not work. I was informed by our sales rep **** that he would schedule a tech to come out here to get me the password and I would have to pay for a service call. I do not believe that I should have to pay for a service call when they could very easily give me this information via email or over the phone. It has now been a month and half that we have not had voice mail to email connectivity because MTA will not give us our password. Even though I have marked my requests URGENT it takes days for them to respond after they have read my urgent emails.
Desired Settlement: I want a cordless phone that works sent to our hotel in Bethel immediately and the password for our voice mail server.
IP DECT Base Unit: