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This business is not BBB accredited.

Clearwire

Additional Locations

Phone: (888) 253-2794 Fax: (425) 216-7900 View Additional Phone Numbers 15395 SE 30th Pl STE 300, Bellevue, WA 98007 http://www.clearwire.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers high-speed Internet and communication services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Clearwire include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 829 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

829 complaints closed with BBB in last 3 years | 91 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 43
Billing/Collection Issues 306
Delivery Issues 9
Guarantee/Warranty Issues 11
Problems with Product/Service 460
Total Closed Complaints 829

Additional Complaint Information

On July 5, 2012, BBB recognized a pattern of complaints from consumers regarding billing, service and contract issues. Consumers allege after they request to cancel their service, Clearwire continues to charge them, although the consumers did not sign a contract. Consumers further allege they do not receive service as advertised.

Customer Reviews Summary Read customer reviews

1 Customer Review on Clearwire
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 07, 2005 Business started: 10/01/2003 Business started locally: 10/01/2003 Business incorporated 10/27/2003 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Alaska Division of Corporations Business & Professional Licensing
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us/occ
Phone Number: (907) 465-2534
don.habeger@alaska.gov

Type of Entity

Corporation

Business Management
Mr. Michael Staal, Senior Manager Mr. Craig McCraw, Manager Mr. Erik Prusch, President/CEO
Contact Information
Principal: Mr. Michael Staal, Senior Manager
Business Category

Internet Access Provider General Merchandise - Retail Communication Consultants Internet Services

Alternate Business Names
Clear Clear Wimax Clear Wireless LLC Clearwire Communications LLC Clearwire Corporation Clearwire International LLC Clearwire Telecommunications Services LLC
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Clearwire.


Customer Review Rating plus BBB Rating Summary

Clearwire has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.