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BBB Accredited Business since

Pacific Benefits Group Northwest LLC

Phone: (503) 279-8993 Fax: (503) 924-5934 View Additional Phone Numbers 1915 NW Amberglen Pkwy Ste 300, Beaverton, OR 97006

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This company offers insurance brokers specializing in employee benefits.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pacific Benefits Group Northwest LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pacific Benefits Group Northwest LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific Benefits Group Northwest LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 25, 1996 Business started: 06/01/1996 Business started locally: 06/01/1996
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Oregon Insurance Division
350 Winter St NE Rm 440, Salem OR 97301
Phone Number: (503) 947-7980

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joe Alberti, Vice President Ms. Kirsten Hughes, Customer Service Manager Mr. Richard Kahlbaugh, Chief Executive Officer Mr. Michael McMillen, Operations Manager
Contact Information
Principal: Mr. Joe Alberti, Vice President
Customer Contact: Ms. Kirsten Hughes, Customer Service Manager
Business Category

Insurance - Employee Benefits Insurance - Accident & Health Insurance - Health Insurance - Life Insurance - Long Term Care Insurance - Disability Insurance - Liability Insurance - Medical Liability Insurance Services

Hours of Operation
8:00am - 5:00pm Monday - Friday
Closed Saturday - Sunday
Alternate Business Names

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.