Business ProfileforQBSI, A Xerox Company

I am writing to file a complaint against QBSI Xerox for charging my company for over ***** color copies when our machine was unplugged and in our closet. This is a clear case of fraud and misrepresentation.We rented a Xerox machine from QBSI Xerox in June of 2015 and used it for a few years until we got a new smaller printer in ************************************************ our closet and we never used the machine again after early 2021.However, in April 2023, we received an invoice from QBSI Xerox for over ***** color copies made in Jan- April 2023. This is impossible since the machine was not in use and was not connected to any power source or network. We tried to dispute this charge with QBSI Xerox but they refused to listen to us or provide any proof of their claim.We contacted their customer service by phone and email several times but we received inconsistent and contradictory information. They gave us different billing dates and periods that did not match when we were using the machine. They also ignored our requests for evidence of the true billing date and the number of copies made.We even escalated this issue to our sales rep who promised to push it up to their billing department but we never heard back from them. We have been trying for over two months to reach a resolution but we have not received any response or acknowledgment from QBSI Xerox.We are very frustrated and disappointed with QBSI Xeroxs lack of professionalism and honesty. We feel that they are trying to scam us and take advantage of us.We request that QBSI Xerox cancel this invoice and erase this charge from our account. We also request that they apologize for their mistake and their poor customer service. We do not want to pay for something that we did not use or authorize.We have attached copies of our email correspondence with QBSI Xerox as evidence of our claim. We hope that you can help us resolve this issue as soon as possible.