BBB Accredited Business since
Phone: (360) 543-7888 Fax: (206) 770-6441 1200 Harris Ave Ste 403, Bellingham, WA 98225
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers fertility products and services.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Fairhaven Health LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fairhaven Health LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMr. Ethan Lynette, Member Mr. Kelly Andrews, Member
Impregnating Fertility Specialists
1200 Harris Ave Ste 403
Bellingham, WA 98225 (360) 543-7888 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I placed an order on 6/30/15, to be delivered on 7/1 /2015. I never received this order on the delivery date, therefore, I contacted *****, with the tracking# provided by Fair haven health(TRACKING# ************) to find out what happened to my package. I spoke with several representative,including a supervisor. Come to find out, The signature on the delivery is not mines, nor anyone who lives in my building, as stated by *****. TO MAKE A LONG STORY SHORT, SINCE THEN, i HAVE BEE IN TOUCH WITH fair Haven HEALTH, THOUGH MEANS OF PHONE,AND EMAIL. i HAVE BEEN TO DEALING WITH A REPRESENTATIVE BY THE NAME OF "tally r******", who refuses to rectify the issue,and credit my credit account back the $420.88. My last conversation with her via email was on 8/4/15, during which time,she requested that I have the bank call her, with a confirmation, that I have cancelled out he claim with the bank, in order for her to credit my account. I HAVE FURTHER BEEN IN TOUCH WITH MY BANK, BUT, THEY ARE JUST AS WORST, i WAS TOLD BY A SUPERVISOR BY THE NAME OF "Sylvia", LAST WEEK, THAT A LETTER WILL BE SENT TO ME TO confirming that I have cancelled the claim with them, yet yesterday,, I was told a totally different story. They cannot contact the merchant with cancellation notification, therefore, I emailed "Tally, and "KELLY A****** TWICE TODAY AGAIN, REGARDING THIS MATTER, IN WHICH AS A MERCHANT, THEY SHOULD OF HAD LONG CREDITED MY ACCOUNT, ONCE THEY WERE CONTACTED BY ME, REGARDING NON DELIVERY OF THEIR PRODUCTS TO ME. every MERCHANTS TAKES CARE OF A SITUATION LIKE THIS RIGHT AWAY, ESPECIALLY WHEN PROVE OF DELIVERY WAS PROVIDED TO THEM, SHOWING CLEARLY THAT i DIDN'T SIGN OR EVER RECEIVE THEIR PRODUCTS. ***** ALSO CONFORMED THE SIGNATURE PROBLEM WITH fair HAVEN HEALTH ON MY BEHALF, YET, STILL , NO ONE HAS THE CONSIDERATION TO DO WHAT IS overdue, to credit my account in the full amount. As far as I am concern, this company is the worst company to ever do any type of business with. CARELESS BUSI
Desired Settlement: IAM REQUESTING FOR THE LAST TIME FOR FAIRHAVEN HEALTH TO CREDIT BACK MY CC# ENDING IN ****, THE FULL AMOUNT OF $420.88 IMMEDIATELY, AS THIS HAS BEEN LONG OVER DUE. There is no need for me to continue to go through all of these fustration with them and my bank regarding this credit. According to the Bank representaive, Fair Haven should of had credited my account, with out their involvement, especailly after, they have prove ,that it was not I who signed,or ever received their package, on top of that, the ***** had more then one signature: from ******, ** ****** AND SOME OTHER NAME, THAT APPEARS ON THE ACTUAL DELIVERY SCREEN OF THE DRIVER. NONE HAPPEN TO BE MYSELF. The proper action ,that Fair Haven should of had taken, was to simply credit my account, when I first contacted them about this on-going issue on 7/2 15 to date.Yet, they refuse to credit back on my credit account, which needs to happen NOW. I will never deal with them again, because they are extremely unprofessional at handling
We have contacted the customer and resolved the complaint to her satisfaction by issuing a full refund.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a ovacue fertility monitor with both sensors. By the 3rd month the sensors weren't working and ***** replaced the monitor and sensors. I used the new one for 3-4 months and now the sensors are not working. I am getting zero on ovacue values and have been emailing ******* the past few days and have gotten no where. I have sent her pictures of the values and product number and it's like talking to a wall. This company rips off women who are trying to concieve. The product is very misleading and doesn't work most the time
Desired Settlement: A refund of 329.00
Business Response: Initial Business Response /* (1000, 5, 2014/06/27) */ We have attempted solve the problem for the customer but understand she is unsatisfied and at this point just wants to return the unit for a refund. We have communicated directly with the customer and advised if she returns the unit we will refund her in full as requested.
Problems with Product/Service
Read Complaint Details
Complaint: Product does not work as described. Pregnancy is 18 weeks, with a doctors help could not locate heartbeat with this device but the doctor's device immediately picked it up. Return policy states no returns once the seal is broken i.e. that the product packaging has been opened. That essentially eliminates the ability to return the product, which I should have looked at first because would not have purchased if known. It should not be allowed to disallow returns if product like this is opened, especially given that with a doctor's help we were not able to get it to work.
Desired Settlement: Would like to return product for purchased price less shipping fee paid
Business Response: Initial Business Response /* (1000, 8, 2014/05/22) */ We have already credited this individual for the order on May 9th upon receiving the customer's complaint. Here is the dialog we had with this individual: Email received from customer on 5/2: "Comments Questions: Regarding order # XXXXXX - your return policy says no returns if opened. Honestly, that is about the worst return policy ever and I should have looked at that before buying, because of course you can't tell how bad this product is until it has been tried. I do intend to report this to the better business bureau that the return policy prevents any use first to evaluate and that this unit is basically on par with others in the price range, that is to say, it is junk." Email from us to customer on 5/2: Hi there Thank you for your note. We are sorry to hear of your concern. Can you please explain to us your concern with the unit? This unit is highly reviewed, and has a great track record! We would be happy to offer assistance for troubleshooting. Looking forward to hearing from you! Thanks, Fairhaven Health, LLC Email from customer on 5/2: "We could not get the unit to register the heartbeat at all, she is 18 weeks pregnant. We brought the unit in to the doctor during a doppler check there and the doctor could not get the unit to register even though her professional unit immediately picked up the heartbeat." Email from us to customer on 5/2: Hi there, Thank you for your note. We are sorry to hear this. Finding baby's heart beat can be challenging due to the fact that they are constantly in motion. Unfortunately, our unit is not going to be as accurate/powerful as a professional unit. Due to your concern, we would be happy to waive our return policy, and accept the unit back for return for refund in full. Is this agreeable to you? Looking forward to hearing from you! Thanks, Fairhaven Health, LLC Email from customer on 5/2: "Yes" Additional notes: We sent the customer instructions on how to return the unit. We received the returned unit and immediately issued the credit. I do not understand the need to file a Better Business Bureau complaint in a situation where the merchant immediately accommodates the request of the consumer.
|2/27/2013||Problems with Product/Service|