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Find a Location

New Caribou Hotel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • New Caribou Hotel

      Mile 187 Glenn Hwy Glennallen, AK 99588

    • New Caribou Hotel

      PO Box 329 Glennallen, AK 99588-0329

    Business ProfileforNew Caribou Hotel

    Hotels
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers hotel services, apartments available to rent by the night, restaurant, and a gift shop.

    Business Details

    This is a multi-location business.

    Find a Location

    New Caribou Hotel has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • New Caribou Hotel

        Mile 187 Glenn Hwy Glennallen, AK 99588

      • New Caribou Hotel

        PO Box 329 Glennallen, AK 99588-0329

      Location of This Business
      Mile 187 Glenn Hwy, Glennallen, AK 99588
      BBB File Opened:
      11/3/2008
      Years in Business:
      33
      Business Started:
      1/1/1991
      Business Started Locally:
      1/1/1991
      Business Incorporated:
      1/1/1991
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • American Village of Alaska Inc
      Hours of Operation

      Primary

      M:
      12:00 AM - 12:00 PM
      T:
      12:00 AM - 12:00 PM
      W:
      12:00 AM - 12:00 PM
      Th:
      12:00 AM - 12:00 PM
      F:
      12:00 AM - 12:00 PM
      Sa:
      12:00 AM - 12:00 PM
      Su:
      12:00 AM - 12:00 PM
      Business Management
      • Ms. Mary Kriner, General Mgr
      • Mr. Park Kriner, CEO
      Contact Information

      Principal

      • Ms. Mary Kriner, General Mgr
      • Mr. Park Kriner, CEO

      Customer Contact

      • Ms. Mary Kriner, General Mgr
      Additional Contact Information

      Fax Numbers

      • (907) 822-3711
        Other Fax

      Industry Tip

      BBB Tip: Traveling soon? Be careful when booking a hotel room

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JO-ANN D

      1 star

      06/27/2021

      Dirty, discusting. I'll start with no shower because it was so dirty with dead bugs in it. The sink still had toothpaste marks where someone had brushed their teeth and it was never cleaned. The was things stuck all of the bathroom door. The bed had 2 to 3 kinds of sheets on it and not even made. Fitted sheet didn't fit, green sheet on next level, white on the bottom sheet. The pillow cases one was green, one was white and one was yellow. The desk chair was broken and you couldn't sit on it because it bent down and threw you out. The other chair was covered with so many stains I don't even want to think about what they were. I washed what I could with wipes and didn't move too much so I wouldn't end up with something. Needless to say we did not take a shower just brushed our teeth and left. On the way out I told the manager is was dirty and discusting and the girl behind the counter just hid her head on the counter, she knew. We left with no satisfacation and paid $152.00 for that room. I sent an email to her and she said I wasn't nice in the email and if I was she would have given me a discount. I want my money back. She told me that fitted sheets take practice and I replied that I didn't book the room to practice putting on fitted sheets. So unfortunate as it is one of the only places available in the area. The brochure looks like it is a 5 star resort. Smoke and mirrors for sure.I want to report this just so others don't get caught renting it and finding out the hard way like we did. I have pictures of all the rooms and things I have discussed. Go somewhere else.

      Local BBB

      BBB Great West + Pacific

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