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            Customer ReviewsforAshley Inn & Suites, The

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            2 Customer Reviews

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            • Review from Ashley L

              1 star

              11/29/2023

              Made a reservation directly through their website. Called to confirm my reservation. Female employee confirmed dates, prices. Contacted a month later before telling more family about our reservation. A male employee made joking comments and had his manager change our prices. $1100 more for two nights. Spoke with the manager and corporate. Got offered 20% and told they can't honor what I reserved because they could not find the same offers. I emailed the gal from corporate everything I had and agreed not to cancel the reservation until we got in touch. She also informed me during my reservation someone had to tamper with the system as if they were blaming me. Towards the end she talked to me like a little girl and could be my voice when I am a 31 y old female. I emailed corporate to follow up several hours later, checked my reservation and they CANCELED THEM. Sent a second email and no response. Will be taking this to an attorney.

              Ashley Inn & Suites, The Response

              11/30/2023

              Ashley-

              We do apologize that this occurred whilst booking reservations with us. We had thought we came to an agreement that we would offer a 20% Friends and Family Discount off the Regular Rate. Prior to getting off the phone with Corporate and myself you had stated you needed to speak to your other half and get back to us should you want to continue with booking

              Corporate and I do understand where you are coming from. We would love to have you stay with us here at Ashley Inn-Lincoln City should you decide to book.

              Thank you for your time and understanding.

            • Review from Sam S

              1 star

              07/03/2023

              Here are the ********** would warn others to be careful as the manager will not help if there is a problem with the billing.- GM refused to credit the 2nd night of my original reservation. Before I arrived I called to modify reservation for 1 night and thought that would cover it. When I left the next morning, returned my key and told the attendant i was checking out - I was still charged 2 nights. Since it shoed "2 nights in system" they wouldn't do anything. - GM refused to check cameras, I offered cell phone location records & even 2 alibies - So they stole around $250 from me.- When I arrived for the 1 night - there were ****** tampons in the trash which made me thankful to be leaving after only one night. Buyer beware.

              Ashley Inn & Suites, The Response

              07/05/2023

              ********-

              We sincerely Apologize that your trip to Ashley *** and Suites-Lincoln City was less than par. My team and I have looked into this with great depth and unfortunately we're unable to Issue a refund. We hope to see you again. Thank you for your Feedback.

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