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This company offers the design, manufacturing and distribution of medical mobility devices.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for FWD Mobility include:
- 11 complaint(s) filed against business
- Failure to respond to 1 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Advertising issues found by BBB
Factors that raised the rating for FWD Mobility include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||11|
Additional Complaint Information
On May 13, 2014, BBB recognized a pattern of complaints from consumers regarding refund and customer service issues. Consumers allege after returning a product to Forward Mobility, they are not issued a refund. Consumers further allege Forward Mobility is unresponsive to requests for assistance.
On May 16, 2014, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Joel Smith, President
Hospital & Medical Equipment & Supplies Medical Equipment & Supplies Scooters - Medical
Refund and Exchange PolicyAll of our products have a 100% Money Back Purchase Price Guarantee (less shipping charges). The 100% Money Back Purchase Price Guarantee is valid for 7 days after the day you receive a Forward Mobility product. Just notify us by phone (888-816-8127) or e-mail (firstname.lastname@example.org) that you wish to return your product. Please see our Return Policy for details on how to return a product for a full purchase price refund.
Alternate Business NamesForward Mobility Inc
Products & Services
Freedom Leg Off-Loading leg brace, Voyager Seated Scooter, GlideStep Walker and Innovator folding wheelchair.