BBB Business Review

BBB Accredited Business since

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Description

This company offers sales and installation of furnaces, heat pumps and air conditioning units, gas fireplaces, windows, doors, siding, gutters, gutter protection systems, plumbing and water heaters. They also offer repair and maintenance services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Washington Energy Services Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Washington Energy Services Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 8
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Washington Energy Services Company
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 11

Additional Information

top
BBB file opened: January 01, 1977 Business started: 01/01/1957 Business started locally: 01/01/1957
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Gretchen Marks, VP Marketing Ms. Tamara Davis, Internal Operations Manager Mr. David Piscitelli, Vice President of Sales
Contact Information
Customer Contact: Ms. Tamara Davis, Internal Operations Manager
Principal: Ms. Gretchen Marks, VP Marketing
Business Category

Heating Contractors Piping Contractors Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Siding Contractors Windows - Installation & Service Heating & Air Conditioning Doors Fireplaces Water Heaters - Dealers Windows Energy Audits Duct Cleaning Heating Equipment Sewer Pipe Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Doors - Repair Gutters & Downspouts

Additional Information

On February 18, 2015, Washington Energy Services Company notified BBB that a business called Pacific Home Services or GFA Heating is contacting consumers and claiming to be a subcontractor of the company. The business allegedly contacts consumers to create new appointments for furnace maintenance or air duct cleaning. Washington Energy Services Company states it has no affiliation with this business and it does not subcontract services or sell data.

Consumers who have received contact from Pacific Home Services or GFA Heating are encouraged to report it to Washington Energy Services Company at (800) 398-4663.


Customer Review Rating plus BBB Rating Summary

Washington Energy Services Company has received 5 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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