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Description

This company offers sales and installation of furnaces, heat pumps and air conditioning units, gas fireplaces, windows, doors, siding, gutters, plumbing and water heaters. They also offer repair and maintenance services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Washington Energy Services Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Washington Energy Services Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 8
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Washington Energy Services Company
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 12

Additional Information

BBB file opened: January 01, 1977 Business started: 01/01/1957 in WA Business started locally: 01/01/1957
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Craig V Olson, Vice President Ms. Tamara Davis, Internal Operations Manager
Contact Information
Customer Contact: Carol A Andrufski
Principal: Mr. Craig V Olson, Vice President
Business Category

Heating Contractors Piping Contractors Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Siding Contractors Windows - Installation & Service Heating & Air Conditioning Doors Fireplaces Water Heaters - Dealers Windows Energy Audits Duct Cleaning Heating Equipment Sewer Pipe Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Doors - Repair Gutters & Downspouts

Products & Services

Washington Energy Services Company offers the following product(s): air conditioners, boilers, doors, ductless splits, fibrex windows , furnaces, gutters, heat pump water heaters, heat pumps, home energy audits, maintenance services, plumbing, repiping, siding, solar attic fans, tank water heaters, tankless water heaters, vinyl windows, wood windows

Refund and Exchange Policy
1 Year, 100% satisfaction guarantee on installed products, some restrictions apply.
Additional Information

On February 18, 2015, Washington Energy Services Company notified BBB that a business called Pacific Home Services or GFA Heating is contacting consumers and claiming to be a subcontractor of the company. The business allegedly contacts consumers to create new appointments for furnace maintenance or air duct cleaning. Washington Energy Services Company states it has no affiliation with this business and it does not subcontract services or sell data.

Consumers who have received contact from Pacific Home Services or GFA Heating are encouraged to report it to Washington Energy Services Company at (800) 398-4663.


Customer Review Rating plus BBB Rating Summary

Washington Energy Services Company has received 5 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.