BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers radiant heating, solar electric, solar heating, plumbing, geothermal and complete 24/7 service.
Request a Quote
A BBB Accredited Business since
BBB has determined that Northwest Mechanical Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Northwest Mechanical Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Buzz Burgett, President Mrs. Colleen Burgett, Human Resources
Heating Contractors Plumbers Heating Equipment & Systems Cleaning & Repair Solar Energy System Design & Installation Solar Energy Products Service & Repair
Alternate Business NamesNW Mechanical Smart Solar Solution
3204 NE 145th St
Shoreline, WA 98155 (206) 267-4328 (888) 784-7520 (206) 267-4663 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (206) 267-4663(Phone)
- (888) 784-7520(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: When I scheduled my appointment to repair my furnace I was quoted by **** that the cost would be $103 for a technician to come out and inspect my unit. The morning of, the technician was 1 1/2hours late and when I called to see if the technician was on his way **** didn't seem too concerned and just claimed it was "really crazy in the office." The technician showed up and wasn't familiar with my furnace and spent most of the time on his ipad looking up info. I told him if he wasn't confident on how to fix this furnace that I am ok finding another company. He insisted that he knew and almost instantly made a diagnoses. When he was about to leave he handed me the bill of $250. I told him that **** told me it would be only $103. I ended up paying the bill and then called the office to question this new price. **** told me that she did quote me $103 but that was just for the technician to come out! I was under the impression that price included the inspection as well. I decided not to fight it and proceed with the service. I asked **** for a quote and she told me she will needed a day to track down the parts guy to see if they have the part in inventory. A day passed *** I still didn't hear from ****. Being that I was on a time crunch and needed this done I called to reminded ****. I could tell she forgot and was caught off guard because she didn't know where my paperwork was nor did she have anymore info from her parts guy. I decided to be understanding and patient about this. Over the next day I called back 3 times because **** kept giving me times she would call me back and never did! by this time I was getting really frustrated and told **** once again that I was upset with the service and timeline. She finally found the repair man and told me the part was not in stock and that she would have to order it. I told her that was fine but could she give me a price quote. She said no and that she would have to find out and call me back. 1 week has passed *** I still have not heard anything from the company! All was requesting was a price quote for the repairs ASAP and ball was completely dropped with attitude and poor customer service. On top of all this mess, I decided to go with another company and the diagnoses that NW mechanical gave me was inaccurate and it was a different part that was defective.
Desired Settlement: I would like a full refund of $249.66
Business Response: Initial Business Response /* (1000, 6, 2014/02/26) */ I'm so sorry this happened to this customer, this is unfortunate this item slipped through the cracks. We are working on this internally to avoid this from happening again in the future. We are proffesionals and we are 100% customer guarantee company. We will be sending this custoemer his money back. Thank you , **** ** *****