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BBB Accredited Business since

Narrows Heating & Air Conditioning Inc

Phone: (253) 627-7543 Fax: (253) 572-1766 5121 S Burlington Way, Tacoma, WA 98409 http://www.narrowsheating.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers residential and commercial heating and air conditioning contractor services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Narrows Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Narrows Heating & Air Conditioning Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Narrows Heating & Air Conditioning Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 16, 1994 Business started: 07/01/1978 Business started locally: 07/01/1978 Business incorporated: 07/01/1978 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Type of Entity

Corporation

Business Management
Mr. Steve Calhoun, President
Contact Information
Principal: Mr. Steve Calhoun, President
Business Category

Heating Contractors Pipe & Boiler Covering Contractors Ventilating Contractors Water Heaters - Repairing Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Radiant Heating In-floor Heating Duct & Duct Fittings Heat Exchangers Water Heater - Tankless Duct Cleaning Air Duct Systems Air Duct Repair Heat Sealing Heating Equipment & Systems Cleaning & Repair Ventilating Systems - Cleaning Boilers - New & Used Boilers - Sales & Service Furnaces - Industrial Heating Equipment Ventilating Equipment Water Heaters - Parts & Supplies Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps

Hours of Operation
Monday - Thursday
7:00am - 5:00pm

Friday
7:00am - 4:00pm
Refund and Exchange Policy
In appreciation of your trust in Narrows Heating, we offer a guarantee on the performance of our HVAC systems. If, in the 1st year of use, it does not deliver the specified heating or cooling capacity, akin not consideration your application and ambient conditions which will be documented at the time of the installation, and we are to able to correct the problem, we will remove the equipment and refund your purchase price for the removed equipment.
Service Area
We service the following counties: Pierce, King, Kitsap, Mason, and Thurston County.
Products & Services

Heat Pumps
Natural Gas Furnace
Dual-fuel Systems
Air Conditioning
Ductless Heat Pumps
Air Filtration Systems
Ductwork Systems and Modifications
Hot Water Heaters
Tankless Water Heaters
Duct Cleaning
Gas Fireplace Inserts

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.