BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers heating and air conditioning services including heat pumps, repair, furnaces and duct sealing.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Wolfer's Home Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wolfer's Home Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. John Christin, President Jim Dryden, Oper. Mgr Jessica Geck, Office Mgr
Heating & Air Conditioning
Alternate Business NamesWolfer's Inc
1365 N Front St
Woodburn, OR 97071 (503) 981-4511 (503) 220-1901 (800) 660-4511 (503) 635-3146 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (503) 220-1901(Phone)
- (503) 635-3146(Phone)
- (800) 660-4511(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We had a 2 stage Lennox Gas furnace installed May 9th 2014. This weekend, I replaced the thermostat that they installed with the furnace. This furnace we had installed by them is a 2 stage furnace, yet they only made it work with a single stage. I found this out, when I was replacing the thermostat with a Honeywell Lyric, that will save Natural Gas and reduce our utility bills even farther. They should of installed new thermostat wire that would of made the furnace work with 2 stages, which we payed for. One of the workers, went in the house with my wife to install the thermostat, while I stayed in the garage with the other guy. Neither one of the workers let us know that it was installed with only one stage working. Looks now like they tried to hide it. I would of never known, if I didn't replace the thermostat. Here's something else I let slide. The installers didn't bring an extension ladder with them, so I let them use mine and I let them use my 4" hole saw, when they only had a sawzall, that would of butchered the hole through the roof. A quality contractor would have a selection of hole saws in the truck and an extension ladder.
Desired Settlement: I bought 37 dollars worth of thermostat cable at*********** today for the change out. They could refund that, plus some dollars for my time and effort to make the furnace work with 2 stages, like we paid for.
Business Response: Initial Business Response /* (1000, 8, 2015/01/30) */ *******, We have reviewed your installation. It looks as though our installers adjusted the control board in the furnace to switch between 1st and 2nd stage, which does not require additional thermostat wire. I apologize if that was not explained to you at the time of installation. We are more than happy to accommodate your request for compensation and refund the amount of the thermostat wire you purchased. A representative from our office will be calling you shortly to discuss the details. You are a valued customer and we thank you for giving us the opportunity to address this matter with you and come to a resolution. Initial Consumer Rebuttal /* (2000, 10, 2015/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I writing to tell you that Wolfers really gave us great customer service. *** their Service Manager came out and took care of everything. He really made us feel like a valuable customer. He paid for the wire I bought and the Lyric thermostat, plus, left us a filter. Not many companies come through like that. ******* ******
Problems with Product/Service
Read Complaint Details
Complaint: I paid for a furnace check up through ** ******* **** Someone from Wolfers came out sometime over the winter and did the checkup. (not sure of the date, it was a long time ago) I was presented with a service where if I paid $85 UPFRONT, someone would come out in May of 2013 and do a check up on my air conditioning unit. I called Wolfers in July, two months after they were supposed to do the service and I was informed they had a new computer system and I was 'lost' in the system. So if I would have forgotten, like I am sure other people who already paid, then no one would have ever showed up. I made an appointment on July 12, 2013. I was called by ********** from Wolfers the day before and she wondered if I could re-schedule. I work out of town a lot and was unable to call her back. I assumed by not calling back, that they would show up for the appointment, since I did not want to re-schedule. I waited and no one showed up. I called back today, July 16, 2013 and ******** asked if I could re-schedule on the 26th or 27th of July, with would be at least an additional 10 days. My concern is that with the above normal summer heat we are having, my unit may fail before it gets serviced. It should have been done in May and I have run it on several days since then.
Desired Settlement: I am not seeking a specific settlement. Just don't like to get the run around, and don't like the fact that I paid my money more than six months ago and still have not got the service promised. My check was cashed months ago!
Business Response: Business' Initial Response /* (1000, 6, 2013/07/17) */ The customer is correct in his description of what occurred. We transitioned software this year and had not fully transitioned our planned service customers. This has been completed now. I have called the customer and apologized about the scheduling error. We are scheduled to perform his annual service. We will also be performing one additional system tune-up in the spring at no charge to the customer. Consumer's Final Response /* (2000, 8, 2013/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
|1/2/2013||Problems with Product/Service|