This business is not BBB accredited.
Western WA Heating & A/C LLC
Phone: (360) 489-0793 Fax: (360) 915-7671
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This company offers full heating and air services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Western WA Heating & A/C LLC include:
- Failure to have a required competency license
Factors that raised the rating for Western WA Heating & A/C LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Shanon Lanning, Member
Heating & Air Conditioning
Hours of OperationMonday - Friday 8am - 6pm
Saturday, Sunday by appointment
Alternate Business NamesWestern Washington Heating & Air Conditioning
According to Washington Department of Labor & Industries, Western WA Heating & A/C LLC electrical contractor's license is suspended as of September 5, 2013. To verify the company's current status, please contact the Department at (800) 647-0982 or www.lni.wa.gov.
THIS LOCATION IS NOT BBB ACCREDITED
Olympia, WA 98512 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This company installed exterior gas piping from the main line to a new generator on 12/11/13. I noted last week that the pipe connectors and parts of the pipe itself were covered with rust. Photos of the rust were shown to the people at ****************** and their comment was that the wrong type of pipe was used. I don't know if that is true, but I am concerned that the pipe will fail resulting in a natural gas leak. I have emailed and called the service, but have not gotten a response about correcting the problem.
Desired Settlement: I want them to come inspect their work and redo the job if necessary.
Business Response: Final Consumer Response /* (2000, 6, 2014/07/18) */ The business contacted me today (7/17/14). They came to my home and corrected the problem (they did not paint the pipe when they installed it (as they usually do) and that to the rust buildup). They did not charge me for the visit today to correct the problem. I consider the problem solved to my satisfaction. The case can be classified as "resolved." Thank you. *** ******* ******** DuPont WA