This Business is not BBB accredited
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This company offers commercial and residential heating and air conditioning services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Washington Heating & Air Conditioning Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Steven Tran, President Mr. Monthea Long, Vice President
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Heating Contractors
According to information provided to BBB, Washington Heating & Air Conditioning Inc of Burien, WA, is not affiliated with Washington Heating & Air Conditioning Inc of California.
THIS LOCATION IS NOT BBB ACCREDITED
13620 1st Ave S
Burien, WA 98168 (206) 860-3832 Directions
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Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: For the last two years quarterly we have paid $200 to have WA Heating & Air Conditioning maintain our heating/AC unit in the office. The reason we did this was to avoid the system breaking down and having to pay even more money with the system did break down. One week after they came in to do their $200 quarterly maintainence our ac unit broke. They then proceeded to come in and charge us for repair but the unit wasn't fixed (and the maintaince guy said they wouldn't charge us for the labor since they were just in our office a week ago but we still got billed). Now I have had to pay for 2 invoices for a broken ac unit. We had to bring in another company to fix what they couldn't so all together now 3 invoices for one broken ac unit. Plus the maintaince guy made a comment that "I am never happy with anything". It was very unprofessional to charge us for work that didn't repair the unit and on top of that make a rude comment to a client. I have never put in a complaint to the bbb but our experience with WA Heating & Air Conditioning was an experience I hope no other customers experience.
Desired Settlement: Because I am a responsible business owner I have paid all the invoices for repair that was never done to avoid being sent to collections. We want a refund and I can show the invoice for the other company that had to come in and actually repair our AC system which WA Heating & Air Conditioning unfortunately could not complete.
Business Response: Initial Business Response /* (1000, 14, 2014/09/08) */ 1) Regarding the purpose of maintenance service: A maintenance agreement is intended to keep equipment operating at peak performance, which ultimately can delay major failure of A/C unit over time. It is not intended to prevent breakdown of equipment. 2) When we received a service call request, the customer noted to technician that the A/C unit was not cooling. A few days after he had completed the maintenance work (changing filters, checking connections, checking amps & temperatures), he spent an additional 1.5 hours troubleshooting and making necessary repairs, since it was discovered that a fuse had blown due to a defective thermostat...Upon *** *******'s verbal (phone) approval, the necessary repairs were done that day. It was explained to her that because we had recently been there, we would waive the travel/truck charge of $95 for the service call. Never was it stated to her that she would not have to pay for the technician's extra hours to repair nor for the materials to repair. This was a misunderstanding on her part and when it came time to pay the bill, she had a subsequent conversation with Washington Heating & A/C's office manager and a follow up e-mail explaining this. In the body of the e-mail, it was again explained to her about the misunderstanding and that under the circumstances, she should pay what she felt was "fair" for the work performed. Within a week or two, we did in fact receive full payment for the work and nothing further was said about the incident. The next thing we knew was that she had contacted BBB and filed a formal complaint. She had given us no reason to believe that she was still unhappy after the emailed explanation. We assumed she was going to let it alone since she had paid it soon thereafter. 2) As to our technician's rude and unprofessional remarks about our customer, please understand we do NOT encourage NOR condone our employee's behavior in this matter. He was spoken to about it as soon as we were made aware and counseled that his comments were inappropriate. We sincerely apologize for his rudeness.