Business ProfileforQuality Heating, Electrical & Air Conditioning Inc

I contracted to have a routine $189 maintenance check up for my HVAC unit on 12/17/21. I was billed $1605.89. I only authorized $143 of this increase. The balance was for work allegedly done without informing me in advance,The bulk of this overcharge -$992.80 plus tax - was for adding 8 pounds of R22 Refrigerant at $124 per pound. The technician stated that the price was high because R22 was in short supply and that he had been lucky to get any. In addition he charged $340 labor for about 1.5 hours.I learned later that any HVAC system missing this much refrigerant has a leak. The leak should be sealed before adding more refrigerant. The technician did not do this. Most importantly , I found a reputable website supplier who ships R22 anywhere in the USA for under $20 per pound for orders of **** pounds or more. Even small shipments cost less then $35 per pound delivered. There are no shortages.I called Quality for an explanation of this high billing in early January. Their receptionist promised a response four months ago but ,so far, I have not heard from them. Hopefully, this compliant will trigger a response.

Our customer's review on the ******************** site definitely got my attention. I am the owner of Quality Heating, Electrical and Air Conditioning and I responded to ***** this morning. I became aware that ***** had contacted the office several times and that the service dispatcher had forward his information to my new General Manager to respond to. My General Manager did not respond in a timely fashion and since he is out of the office, I responded only this morning. In my response I reviewed his charges and the fact that they include "flat rate" pricing and labor costs, not just the refrigerant. I hope my response and explanation will be helpful to ******************, and again I apologize profusely for taking too long to respond to his request. We are using this example to learn from and hopefully help improve our lines of communication. I hope that after my explanation of the billing, our customer will fill better about the services rendered as priced. I also firmly believe that if we had responded expeditiously ****************** would not have felt it necessary to contact the BBB or rate our company as low as he did. Again, I am so sorry for our failure to meet expectations.