BBB Accredited Business since
Phone: (907) 561-1500 Fax: (907) 562-0167 1801 E Dowling Rd, Anchorage, AK 99507
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This company offers sales and service of heating, air conditioning and refrigeration system.
A BBB Accredited Business since
BBB has determined that Moore Heating Air Conditioning & Refrigeration Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Moore Heating Air Conditioning & Refrigeration Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-8110
Type of Entity
Business ManagementMr. Wayne Jones, General Manager Ms. Dodi Merchant, Administration
Heating & Air Conditioning Refrigeration Equipment - Commercial - Sales & Service Air Conditioning Contractors & Systems Heating Contractors
1801 E Dowling Rd
Anchorage, AK 99507 (907) 561-1500 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Just purchased a home the seller had Moore heating leave off the inspection problem with furnace, 2 days after moving in I had it serviced and it failed the CO2 test and was deemed a health risk
Desired Settlement: A new furnace
Business Response: Final Consumer Response /* (2000, 13, 2013/08/30) */ They have corrected the issue and I would like to withdraw the complaint
Read Complaint Details
Complaint: On 4/5/2013, I call Moore Heating to do a estimate of my garage heater, blowing cold air.Tech **** ********,***** inspected the unit heater and found piiot light out, and he visual said the spot welds on the heat exchange were split and the Modine heater unit had a cracked heat exchange. The tech did only a visual exam nothing else and told me it would cost $1800.00 to replace the unit. I call ******************* for a 2nd opinion and they observed, ran a carbin monoxide tested and also a light test in complete dark to see any defects. ******************* found no cracks in the heat exchanger and the unit work ok. There are no carbon leaks and I also called the ************** and they refered me to a local repair company and they also found no issues with my garage heater and the heat exchange. I was charged $94.00 and I am upset with Moore heating and how they tried to take advantage of me. A day later they called and said they could fix the heat exchange for $1300.00 and ******************* told me they could do the job for $1300.00 with a new unit labor included.On 4/7/2013 Moore heating came out and did only a visual check and still insisted the welds were split and I corrected him with the finding that ******** and the ************* and company rep told me. The Moore Heater suporvisor still would not admit to the wrong.The unit is still working ok with no leaks, I have 3 carbin detectors with in 3 feet of the unit. The unit is ok.
Desired Settlement: DesiredSettlementID: Refund I want my $94.00 refund.
Business Response: Business' Initial Response /* (1000, 6, 2013/05/10) */ The only accurate way of checking the condition of a heat exchanger is to do a visual inspection. Using a CO detector is only effective if the unit is producing CO. If the burn is clean like a cook stove, CO will not be produced. If CO is being produced it may not find its way out of the heat exchanger at the time of testing. During the heating cycle of a heating appliance the heat exchanger expands and contracts as it heats and cools at any time making it a potential hazardous condition without the homeowner knowing about it. That is why we bring it to the customer's attention when we find heat exchanger problems. Our technicians are not paid to sell and do not benefit in any way to sell something to a customer, especially something that is not needed. We would consider that to be dishonest. Our concern is the problem still remains. This heat exchanger did not have cracks or weld failure when it was new, but now is showing signs of weld failure, which at any time could open up enough to produce CO in the living space. In the event this took place, the liability and responsibility tends to fall back to the heating company. I spoke with the ****** representative to ask, in their opinion, what would be considered a defective heat exchanger. He said if the spot welds are pulling apart it would be defective. What the technician and I both saw were several of the spot welds pulling apart. I would be willing to meet the company and representative that said this is not defective on my own time with no charge to the customer. It is our desire to bring this to a resolution with our customer as soon as possible. We do understand that it is important to help educate our customer's in the proper operation of their HVAC equipment, so that they might understand the reason for the diagnosis we've made. We appreciate the Better Business Bureau giving us opportunity to address this issue. Thank you, Moore Heating