BBB Accredited Business since

Honke Heating & Air Conditioning Inc

Phone: (503) 666-3725 840 NE Cleveland Ave, Gresham, OR 97030 View Additional Email Addresses http://www.honkeheating.com


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Description

This company offers heating and air conditioning systems sales, service and installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Honke Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Honke Heating & Air Conditioning Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Honke Heating & Air Conditioning Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1970 Business started: 01/01/1968 Business started locally: 01/01/1968 Business incorporated 11/14/1990 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Type of Entity

Corporation

Business Management
Mr. Terry Lenchitsky Jr, Vice President/Manager Ms. Shirley Kloer, Office Manager Mr. Terry Lenchitsky, President
Contact Information
Principal: Mr. Terry Lenchitsky Jr, Vice President/Manager
Business Category

Heating & Air Conditioning Air Conditioning Contractors & Systems Heating Contractors


Additional Locations

  • 840 NE Cleveland Ave

    Gresham, OR 97030 (503) 666-3725

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Could not get follow up service after technician came out to do initial diagnostics on our hot water heating system (which is tied to our domestic hot water system). We spent 5 months calling the tech, talking with the receptionist and the customer service manager, trying to get the tech to find and install the parts we needed. The tech was generally unresponsive, everyone else very apologetic, but nothing ever happened. We finally gave up and hired a different company, but of course, they weren't willing to do work without doing their own diagnostics first, so we had to shell out for a second diagnostic service call.

Desired Settlement: Refund of charges for service call from Honke. I sent them a letter requesting this about 5 weeks ago. They have ignored it.

Business Response: Final Consumer Response /* (2000, 8, 2014/09/18) */ They sent us a check. I guess this can be closed now. Thanks.