This business is not BBB accredited.Additional Locations
Phone: (360) 532-6681 Fax: (360) 532-6687 701 E Market St, Aberdeen, WA 98520
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This company provides residential and commercial heating and air conditioning installation and services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Harbor Ventilation Inc include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Harbor Ventilation Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Lee Estes, President
Heating & Air Conditioning Air Conditioning Repair Air Conditioning Contractors & Systems Heating Contractors Ventilating Contractors
Alternate Business NamesL & B Heating & A C
THIS LOCATION IS NOT BBB ACCREDITED
701 E Market St
Aberdeen, WA 98520 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 1217
Elma, WA 98541 (360) 532-6681
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In December of 2012 our furnace would not heat or even turn on. Harbor Vent. was called to diagnose. They came up with the wiring between the thermostat and heat pump was the problem. We authorized them to do the work. This did not fix the problem so they offered other "repair" options. We choose not to go along with this. We called the original installer and they were able to talk us thru the problem and we found that the thermostat needed proper programming. Harbor Vent. never billed us or contacted us until 10/18/13. They said that they had waited for us to decide if we wanted them to finish the job but now they were going to close the service order for $500, a bargain for the $950 they should be charging us. They never fixed the problem, if they knew what they were doing they could have simply re-programmed the thermostat themselves. They were incompetent.
Desired Settlement: I wish for them to credit back to us the bill. We did have to give them our CC info over the phone to get them to come out. It was an emergency as we had no heat in December. They have already charged our CC and I have yet to see an invoice.
Business Response: Initial Business Response /* (1000, 6, 2013/10/24) */ Contact Name and Title: ******** ***** Secretary Contact Phone: XXX-XXX-XXXX Contact Email: ******@harborvent.com Our technicians responded and successfully re-wired the thermostat with some difficulty, and started the system. There were other needs for repair, which the complainant elected to not proceed with at that time, advising us he wished to wait and would get back to us when ready to complete. It is not unusual for us to encounter situations where extended intervals go by before people are able/willing to effect replacement and/or repair of their heating systems. The complainant never contacted us to say he did not wish to proceed. We did leave a message advising complainant of the cost and our intention to close out the billing. We did not receive any response with an updated mailing address and the invoice was sent to his residential address. It has been received returned from the post office this morning, and will be sent to the complainant's recently provided mailing address now. Complainant's re-programming of his thermostat (and any other repairs) would not likely have been successful given the state of his damaged wiring, which was repaired by our employees skills and labor. It was not a simple job. The billing actually contains concessions already, which have been explained to the complainant in previous communications before he filed this complaint with BBB. Consumer Response /* (3000, 13, 2013/11/12) */ Statement is false, they did not get my system running. They wished to do more "service" work to see what other "fixes" might get it running. I fixed the system myself one week later when I sat down and read the new thermostat manual and properly programmed it myself. I told them when I first called them that I put in a new thermostat and I thought that was the problem.