BBB Accredited Business since
Phone: (206) 227-6616 6402 S 144th St Ste 3, Tukwila, WA 98168
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This company offers installation, maintenance, and repair of furnaces , natural gas heaters, electric heating, oil heating units, boilers
hydronic heating, radiant in-floor heating, water heaters, heat pumps, air conditioning units, central air and gas piping.
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A BBB Accredited Business since
BBB has determined that Green City Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Green City Heating & Air Conditioning Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Jeffrey Simonson, Owner
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Radiant Heating In-floor Heating Water Heaters - Dealers Water Heater - Tankless Air Conditioning Repair Air Duct Cleaning Heating Equipment & Systems Cleaning & Repair Boilers - Sales & Service Heating Equipment Water Heaters - Parts & Supplies Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Contractors - General Heat Pumps Heating Contractors Piping Contractors Water Heaters - Repairing
Hours of OperationMonday through Friday 7:00am - 5:00pm with 24/7 emergency assistance.
Service AreaKing County, Pierce County, Thurston County, Kitsap County, Snohomish County
6402 S 144th St Ste 3
Tukwila, WA 98168 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: ******* ******** installed a boiler in my townhouse; however, the installation has impacted the performance of the water heater. My tenants and I have tried contacting him on numerous occasions and he has been unresponsive. The water goes from freezing to boiling hot, making it nearly impossible for my tenants to shower or perform normal tasks in the sinks. I finally was able to reach him on 4/18 and he stated that he would resolve the matter that day, but as of yesterday nothing has been done. **** stated to the bank and myself that the job was completed, so he was paid in full as I believed him to be done. Over a month later, there are still issues and he is not addressing them, essentially walking away from the job.
Desired Settlement: I would like the water heater issue resolved and a final invoice provided with all repairs listed.
Business Response: Initial Business Response /* (1000, 15, 2014/06/13) */ This customer lives in California. We dealt mostly with the renters living in the townhouse. We installed a boiler and a tankless water heater. The tenant complained a few days later that his water went from freezing to hot. We sent a service technician out and found that the tenant had tried to fix the situation himself and had turned the water heater control to Celsius rather then Fahrenheit which caused the water heater to not heat the water correctly. We fixed the issue which was no fault of ours and did not charge the client for the service call. We felt we have done everything in our power to quickly resolve this issue and feel it was the delayed response the owner received from the tenant that caused the poor review. Initial Consumer Rebuttal /* (2000, 17, 2014/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) And therein lies the issue; had the business contacted me after my calls and emails, we never would have reached the point of this complaint. I spoke with my tenants numerous times and each time I spoke to them, I would call **** and would get voice mail and no return call. I would then email him and no one would reply. When that happens, I am forced to believe my tenants as they are the ones reaching out to me and asking for my help every couple of days. Maybe in the future, **** and his company will improve their communication with customers and these situations can be avoided, especially when the issue is their fault. As the person who paid for the work and asked for open communication from the start (being out of town, it is essential that I stay in touch with anyone I contract to work on my townhome), I would have expected to hear from **** when I leave messages.