Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Economy Hearth & Home Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforEconomy Hearth & Home Inc

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/17/2014

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Economy Hearth & Home Inc. offers sales and installation service of gas fireplaces, heating, and air conditioning systems.

            Products & Services

            Heating and Air Conditioning

            Business Details

            BBB File Opened:
            10/1/2005
            Years in Business:
            18
            Business Started:
            10/28/2005
            Business Started Locally:
            10/28/2005
            Business Incorporated:
            9/24/2014
            Accredited Since:
            3/17/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Jeff Garcia, President
            • Mr. Nick M Garcia, Vice president
            Contact Information

            Principal

            • Mr. Jeff Garcia, President
            • Mr. Nick M Garcia, Vice president

            Customer Contact

            • Mr. Jeff Garcia, President
            Additional Contact Information

            Fax Numbers

            • (360) 307-9618
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/09/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Date of transaction August, 2022. Reviews on website & voicemail as to their status with the Better Business Bureau are greatly misleading. Investigation number with Carrier is *******. ******* said to please call for input. Purchased a 5 stage heat pump last year. Problems from the start. Company would not return phone calls. Had to physically go to the office to say the system was not working. Installed wrong (head of instillation). Still didn't work, ran off the electric. 2nd time (Oct 2022), the lock out for freezing temp ABOVE 36 degrees not BELOW. 3rd & 4th (February 2023), did not return phone calls, had to go to the office. System struggling in Stage 5. Reported the company to Carrier. Economy did not return *******'s phone calls. The ** came to the house, reported to Carrier. Still no diagnosis of problem. Locked it out of stage 5 because of vibration & constant defrosting.One good technician at Economy, who called me to meet in May. Leaving the company in June. Aware of my issues. He detected, at installation, the factory settings of 7ft were NEVER to 35ft! Explained the vibration & the struggles for the system. Not installed properly last August! 5 major installation MISTAKES. The ** Sales Manager or owner has never return a call or apologize for the companies many mistakes. Unprofessional. Would think would care about the customer, especially when the issues were from mistakes by his installation team. ******* has taken them off their list. It is a learning curve when you think a company is trained by the company whose equipment they install.We are waiting on a diagnosis on my $18,000 unit to see if it is damaged from the installation mistakes. Again, pulling teeth. I'm holding my breath with the company not following up.The 1 yr installation check-up, determined that stage 1 was not working. The technician was good & came back to fix. New service manager says they are now keeping records on installations & visits. Nothing, prior to this.
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.