Business ProfileforEconomy Hearth & Home Inc

Date of transaction August, 2022. Reviews on website & voicemail as to their status with the Better Business Bureau are greatly misleading. Investigation number with Carrier is *******. ******* said to please call for input. Purchased a 5 stage heat pump last year. Problems from the start. Company would not return phone calls. Had to physically go to the office to say the system was not working. Installed wrong (head of instillation). Still didn't work, ran off the electric. 2nd time (Oct 2022), the lock out for freezing temp ABOVE 36 degrees not BELOW. 3rd & 4th (February 2023), did not return phone calls, had to go to the office. System struggling in Stage 5. Reported the company to Carrier. Economy did not return *******'s phone calls. The ** came to the house, reported to Carrier. Still no diagnosis of problem. Locked it out of stage 5 because of vibration & constant defrosting.One good technician at Economy, who called me to meet in May. Leaving the company in June. Aware of my issues. He detected, at installation, the factory settings of 7ft were NEVER to 35ft! Explained the vibration & the struggles for the system. Not installed properly last August! 5 major installation MISTAKES. The ** Sales Manager or owner has never return a call or apologize for the companies many mistakes. Unprofessional. Would think would care about the customer, especially when the issues were from mistakes by his installation team. ******* has taken them off their list. It is a learning curve when you think a company is trained by the company whose equipment they install.We are waiting on a diagnosis on my $18,000 unit to see if it is damaged from the installation mistakes. Again, pulling teeth. I'm holding my breath with the company not following up.The 1 yr installation check-up, determined that stage 1 was not working. The technician was good & came back to fix. New service manager says they are now keeping records on installations & visits. Nothing, prior to this.