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Description

This company offers the installation and service of heating and air conditioning equipment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Advanced Air Systems Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Advanced Air Systems Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Advanced Air Systems Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1997 Business started: 08/01/1992 Business started locally: 08/01/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Ms. Teresa Hanabata, Member Mr. Todd Hanabata, Member
Contact Information
Principal: Ms. Teresa Hanabata, Member
Business Category

Heating & Air Conditioning Air Conditioning Contractors & Systems Heating Contractors


Additional Locations

  • 1720 NE 64th Ave

    Vancouver, WA 98661 (888) 693-1757 (503) 546-2344 (360) 567-1244

  • PO Box 61569

    Vancouver, WA 98666 (360) 693-9353 (360) 693-1757

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I contacted Advanced Air Systems and explained that I wanted them to come out to look at my air conditioner as it wasn't cooling as well as it used to. Their front office said that they offered a diagnostic service for $85.00 + tax, which would figure out what the problem was. When the technician came out to inspect my system, he mentioned that there are 3 places these systems typically fail... a flow regulator in the furnace, the compressor in the AC unit, or a reduced charge of Freon. The technician looked at the component in the furnace and said it was fine. Then he checked the pressure of the system and said the pressure was low. He couldn't tell if the problem was the compressor or a low charge of Freon. Technician said it would cost more money to finish his diagnosis. He mentioned he was going to pump more Freon into the system and it costs $150 for the first pound, and $20 each additional pound of Freon. I asked if he could test the compressor, before resorting to adding Freon. He said there wasn't. I asked what would happen if there was a leak? He mentioned it would probably cool for this season, but then might leak out at the end. I mentioned his front office didn't mention these extra costs, as they said it would be $85 for the technician to diagnose what the problem was. I was essentially being asked to pay at least 3x the fee to continue with the diagnosis ($85 for the diagnosis + $150 for one pound of Freon + $20 for each additional pound of Freon). This technician didn't diagnose the problem for $85, as the front office claimed he would. Instead he asked for much more money to continue with the diagnosis. The front office of Advanced Air Systems told me that the technician would figure out what the problem was and it would cost $85 + tax.

Desired Settlement: If a company says they can do a service for a given price, they should honor their price. Don't offer to sell a cheeseburger for $1 then try to charge the customer an extra $1 for the patty, and yet another $1 for the cheese. Advanced Air Systems failed to diagnose what the problem was. No indication was given that there could be additional charges. I was told it would be $85 + tax to diagnose what the problem is. I do not think I should pay if they fail to deliver on their service at their quoted price.

Business Response: Final Consumer Response /* (2000, 6, 2014/05/16) */ On 5/15/14 I spoke with *****, a Service Manager for Advanced Air Systems. I explained the problem with the service call I had and the Manager said they decided not to charge me for the visit. ***** mentioned the reasons why the diagnostic fee was going up 3x the original quoted price. I mentioned there was a communication problem in how the front office sold the diagnostic service. I mentioned their schedulers are telling people that for $85 total, they will inspect the system and find the problem. Since they agreed not to charge me for the visit, I consider this complaint resolved.