3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sam N
1 star03/27/2024
I had to take my wife into the ** for an urgent problem. The ** Staff was incredible, but when she was transferred to observation she was treated terribly, her doctor fat shamed her and didn't even spend 5 minutes with her. The hospital pharmacy refused to give my wife the medication she needed and that was prescribed, the hospital ran $50,000 worth of needless tests that finally turned out to be a bladder infection that the hospital did not even catch - we discovered that when we went over the test results and after calling her real Doctor, she was prescribed antibiotics, which cleared up ALL her symptoms. My wife had two roommates who were really coughing and my wife asked for a COVID test to make sure she didn't have COVID and they refused and said that they do not do any COVID tests at all. We lodged a complaint with the hospital and the patient advocate told us we would receive a report, which we never did, even though we asked twice for the report. To top it off, we keep getting the same bill every month, even though we paid it 100%.Review from Lorenn F.
1 star10/13/2022
My 3 yr old just got turned away because thr lady at the front desk claimed they had to perform all their registration paperwork on phsical paper today due to a system issue. I arrived approximately 2 hours before closing while they only had 1 patient waiting in the lobby. I and my family are fully insured but my 3 yr old daughter is turned away from receiving medical attention because someone didn't feel up to task to process one more patient via paperwork for the day. What's the point of being open and in the neighborhood if you can't even attempt to provide or assess the medical needs for a child. I asked what other options we had considering it's rush hour... I was offered to drive clear across town just because the front desk person didn't want to interrupt their window staring time.Horrible experience and ethically immoral to turn away a child in need of medical attention..My child hit their head while I was at work and matters such as these require better and immediate treatment.Review from Lesley L
3 stars01/24/2022
I'm giving three stars ONLY because I think the doctors and nurses did a good job. As for supporting staff I am SO disappointed with the fact that ******* who suffers from dementia and alzheimers was left on the street in the middle of January BY HIMSELF. In hospital clothes for over an hour. The staff told us one pick up place. But they took him to a different area. He was shivering and suffering from hypothermia when we got him finally. He had no phone no wallet no way of knowing where or what to do. They were aware of his mental conditions and still left him by himself. Had he wandered off we NEVER would have found him. Because of COVID they would not let us come in to get him. Its was like having our child left alone in a big city. We Will NEVER go back there.
Virginia Mason Franciscan Health Response
01/25/2022
I appreciate this feedback and apologize for any miscommunication that happened during the discharge plan. Due to COVID our visitation is limited to exceptions. Family is able to come in and pick up there loved one at discharge OR a nurse will bring the patient down to where family will be picking them up. Virginia Mason staff will stay with the patient until family arrives at pick up location. It is strongly discouraged of patients to bring any valuables (cell phones, wallets, etc.) with them which is why this patient did not have any of those items and family is aware of this. I do apologize of this experience and would welcome a phone call to Pt Relations if this writer would like to contact us for further follow up.Thank you!
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