Business ProfileforPerformance Modalities Inc

I talked to a CSR on the phone who told me that they could rent me a cpap for $85/month. She told me they could rent me the ***** which is reusable, but that I must buy items that were not reusable (masks, tubing, filters, and water tanks). I emailed the company to ask if I could just rent the machine alone, without anything else. They called me back to say that yes, they could send me only the rental machine without any additional purchase. I asked for confirmation that the total price would be ~$85/month as I was previously quoted. They sent me to billing who told me that because of insurance it was "impossible" to know how much the company would charge until after it shippped. I clarified that I didn't need to know the allowed amount, just what PHM would bill to insurance. They still wouldn't tell me a dollar amount, but she told me that they would bill for code E0601. She sent me back to customer service who said, $85 was a good estimate of the amount that I would pay. Later that day, another CSR called me back to double check that I did not need anything beyond the machine itself, and they confirmed.I was billed not just for a rental machine ($103.13/$84.23 allowed), but for the "purchase" of a humidifier ($278.08/$201.72) and a water tank ($0/$0) as well. I brought everything back to the nearest office; they informed me that they could not to me without "selling" me a "humidifier" for $278 because the machine is advertised as having a humidifier included. There is no component of the A11 outside of the water tank that humidifies air. If you replace the water chamber with an endcap, you have a cpap without a humidifier.The office took the box back, acknowledging that I hadn't touched anything. Billing told me I would be charged a 15% restock fee for "purchased" items even though that I was told that I would not be purchasing anything. The refused to tell me a total dollar amount. I still don't know what they plan to charge me for their lies and mistakes.