This business is not BBB accredited.
Phone: (360) 424-6345 Fax: (360) 424-4518 1512B N. Waugh Rd, Mount Vernon, WA 98273 View Additional Web Addresses
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This company offers wellness, skincare, and fat loss products.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Better Health International include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Gene Erwin, Owner
Health & Diet Products - Retail Vitamins & Food Supplements Skin Care Product Sales - General Health & Diet Food Products - Wholesale & Manufacturing Multi-Level Selling Companies
Refund and Exchange PolicyAll products are sold with a full 6 month (180 days) satisfaction money back guarantee or may be exchanged per Company policy.
Alternate Business NamesMannatech, Inc
Products & Services
Social entrepreneur, addressing childhood malnutrition globally. This program financially rewards people who champion with us in this endeavor.
THIS LOCATION IS NOT BBB ACCREDITED
1512B N. Waugh Rd
Mount Vernon, WA 98273 (360) 424-6345 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I ordered a product from Mannatech, believing it was a one-time order. Mannatech sent a confirmation e-mail which explicitly stated I would have to set up an account *if* I wanted to create a recurring order, which I didn't. Mannatech then recreated the order and sent the product the next month, despite no opt-in on my part.
Desired Settlement: A full refund for the recurred order and a change to their policies to request explicit opt-in to a subscription.
Business Response: Business' Initial Response /* (1000, 6, 2013/08/12) */ This is a very unusual situation and is very uncharacteristic practice of the Manntech Company. I intend to take this up with the Company to clarify their policy in situations like this. I totally agree with this person and feel by his not responding to the question of an automatic revolving order, he should not have received any more deliveries. I am making the assumption that this is a *** ****, and I will send a copy of this letter to him. I will also follow up with *** **** with the response I receive from the Company. I will say that this is the first issue of this type I have been made aware of in the nearly 20 years of doing business this Mannatech. I certainly do appreciate this situation being brought to my attention and I will do what I can to resolve it to *** ****** satisfaction. Sincerely, **** *****