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BBB Business Review

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BBB Accredited Business since

Division Hardware & Paint

Phone: (503) 235-8309 Fax: (503) 235-3681 3734 SE Division St, Portland, OR 97202 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers a full line of hardware, plumbing, electrical, tools, housewares, lawn and garden, and paint supplies. We also provide many services such as warehouse ordering, and online ship-to-store ordering. We cut and stock glass, plumbing pipe, keys, screen material, rolled plastic, electrical wire, cable, and rope as well as offering service for windows, screens, and electrical lamps.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Division Hardware & Paint meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Division Hardware & Paint include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Division Hardware & Paint
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1999 Business started: 10/01/1978 in OR Business started locally: 10/01/1972 Business incorporated 10/13/1995 in OR
Type of Entity

Cooperative Association

Business Management
Mrs. Kathryn Lambert, President Mr. Jeff Kellis, Manager
Contact Information
Customer Contact: Mr. Jeff Kellis, Manager
Principal: Mrs. Kathryn Lambert, President
Business Category

Hardware - Retail Paint - Retail Plumbing Fixtures, Parts, Supplies - Retail

Products & Services

Division Hardware & Paint sells the following brand(s): Benjamin Moore Paints, Dap, Do it Best branded products, Do it Best Paint (made by Sherwin Williams), General Electric, Gilmore, Hillman, Irwin, Leviton, Milwaukee, Miracle Gro, National / Stanley , Ortho, PEX, Scotts, Septiclear, Sharkbite, Sunfrog, Westinghouse, Whitney Farms

Division Hardware & Paint offers the following product(s): Builders Hardware, Electrical, Housewares, Lawn & Garden, Loose Fasteners, Paint, Plumbing, Tools

Method(s) of Payment
Cash, Check, Visa, Mastercard, American Express, Discover, Do it Best Gift Cards, A/R Charge Accounts
Refund and Exchange Policy
Returns must be made within 30 days from purchase date. Must have sales receipt. Must be in a sellabe condition (pending employee approval.)
Service Area
Portland, OR
Alternate Business Names
Division DoitBest Hardware Division Hardware Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.