BBB Accredited Business since
Phone: (360) 352-3400 4833 Tumwater Valley Dr SE, Olympia, WA 98501
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This company offers health and exercise activities.
A BBB Accredited Business since
BBB has determined that The Valley Athletic Club LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Valley Athletic Club LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Partnership (LP)
Business ManagementKatie Edmonds, Human Resource Manager Mr. Dan Sandy, Managing Member
Alternate Business NamesV Spa
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4833 Tumwater Valley Dr SE
Olympia, WA 98501 (360) 352-3400 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I called the club to make sure that the person that I had been conversing with for months by email was there. She was not. I was told over the phone that I could come in and meet with another "sales agent". I went into the Valley Athletic Club on Friday February 27th 2015 in order to join the Valley Athletic Club. I spoke to this "sales agent" while being given a "tour" 15 minutes. I told her I would like to join and she sat me down at their lower counter to fill out paperwork. She asked the front desk to continue processing my paperwork and get me "SET UP" as she had another appointment. I filled out my paperwork. I was only given a copy of one of the many documents that I signed. I usually take issue with this but I am not confrontational and was excited about having a place to take my children to swim while having the ability to work out at the same place. There are not many options for this in Olympia. I finished up, was given membership cards and then spent 20 minutes in their "store" purchasing over 200.00 worth of merchandise. When I went to pay for the stuff (which was on sale) I noticed that the total was 185.00 higher than I had calculated. I questioned the girl processing the transaction. She said "oh sorry I forgot to discount for the sale" I said it was a good thing I had added it up in my head. She said "you don't have to be rude" Rude? You just tried to charge me double (I did not say this, it is what I was thinking). I left, got to my car,husband called and said add my step son. He lives with us and is 20. I went back inside and asked for this and was told no. I stated that I had been told by email that I could add anyone in my house under 24. I asked for the manager. Manager said I needed to provide their birth certificates. I have a blended family and my children and my husbands children do not share the same last name. I was offended. I stated that this request was ridiculous, my husband would be in. Saturday work out. membersh. cancelled because of rude behavior. no refund.
Desired Settlement: I want my money back. I want it now. I paid with a debit/credit card. Told they would mail me a check. Check should take 2 days maximum. Haven't seen it. No documents provided to me that my membership (12 month contract) was cancelled. Just verbal. I have been treated badly repeatedly lied to. The charges have already posted to my account. I want my money back. I want documents showing that I am not a member and will not be charged anything more. The person i dealt with said she is owner, is not
We have read over the complaint filed by a previous member, Complaint