BBB Business Review

This Business is not BBB accredited

Northwest Custom Precision Inc

Phone: (541) 357-7070 790 30th St STE H Ste 3, Springfield, OR 97478 View Additional Email Addresses http://www.nwprecision.org View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Northwest Custom Precision Inc include:

  • Length of time business has been operating
  • 30 complaint(s) filed against business
  • Failure to respond to 28 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Northwest Custom Precision Inc include:

  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 28
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 30

Additional Complaint Information

On December 8, 2014, BBB recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege products purchased from Northwest Custom Precision Inc are not delivered in the 10- to 13-week timeframe as promised. Some consumers claim they have waited as long as one year but have not received their products. Consumers allege when the delivery does not arrive on time, Northwest Custom Precision Inc initially provides updates regarding their order status; however, the company becomes unresponsive to emails and phone calls over time.

On February 13, 2015, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Northwest Custom Precision Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

Additional Information

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BBB file opened: April 15, 2014 Business started: 06/26/2013 Business started locally: 06/26/2013 Business incorporated: 06/26/2013 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Robert Cline, President
Contact Information
Principal: Mr. Robert Cline, President
Business Category

Gun Dealers

Alternate Business Names
N W C P
Additional Information

On December 8, 2014, BBB called Northwest Custom Precision Inc at (541) 357-7070. A recorded message stated the company's voicemail box is full and is not accepting new messages at this time. BBB was unable to locate an alternate phone number for the company.

Business Management

According to business license information from Oregon Secretary of State, Robert Cline is the corporate member of Survival Tactical LLC. For more information on this company, please refer to its BBB Business Review at http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/gun-dealers/survival-tactical-llc-22962233.


Customer Review Rating plus BBB Rating Summary

Northwest Custom Precision Inc has received 1.12 out of 5 stars based on 5 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

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BBB Complaint Process

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