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This business is not BBB accredited.

Blue Moon Coins

Phone: (888) 553-2646 Fax: (360) 892-7453 View Additional Phone Numbers 10350 N Vancouver Way STE 261, Portland, OR 97217 http://www.bluemooncoins.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers wholesale precious metal sales, including gold and silver.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Blue Moon Coins include:

  • 44 complaint(s) filed against business
  • Failure to respond to 29 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Blue Moon Coins include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

44 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 41
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 44

Additional Complaint Information

On February 16, 2014, BBB recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege after making a purchase from Blue Moon Coins, the company fails to deliver the products in a timely manner, or consumers never receive the products at all. Consumers further allege the company is unresponsive to requests for assistance.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blue Moon Coins
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 2004 Business started: 05/01/2004 Business started locally: 05/01/2004 Business incorporated 06/10/2004 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Aaron Scott, President
Contact Information
Principal: Mr. Aaron Scott, President
Business Category

Gold, Silver & Platinum Dealers Wholesalers & Distributors Coin Dealers, Supplies

Alternate Business Names
B M C B M C Worldwide Inc Blue Moon Coins Worldwide
Additional Information

On March 12, 2014, an internet search performed by BBB turned up articles from local news outlets, including the following:

Portland's KATU station wrote, "People told detectives the company either didn't ship the coins they ordered, or wouldn't give them a refund." http://www.katu.com/news/local/Vancouver-police-seek-complaints-against-coin-store-249680481.html

Vancouver's The Columbian newspaper wrote, "Vancouver police are investigating a rare-coin shop in downtown Vancouver after people complained that they never received their purchases." http://www.columbian.com/news/2014/mar/11/police-investigating-downtown-vancouver-coin-shop

Also on March 12, 2014, the Washington State Attorney General's office informed BBB its office received 16 complaints against Blue Moon Coins in 2013-2014. The AG's office recommended the consumers also file complaints with the Washington Department of Financial Institutions at (360) 902-8700 or CSEnforceComplaints@dfi.wa.gov.

Business Management

According to business license information from Oregon Secretary of State, Aaron Scott is the owner of Liquid Assets Empire. For more information on this company, please refer to its BBB Business Review at http://www.bbb.org/alaskaoregonwesternwashington/business-reviews/coin-dealers-supplies/liquid-assets-empire-22940505.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.