This Business is not BBB accredited
Phone: (425) 507-1780 Fax: (425) 392-3741 View Additional Phone Numbers 30200 SE 79th St Unit 130, Issaquah, WA 98027 View Additional Email Addresses ! There is an alert on Issaquah Glass Inc ! ! BBB Business Review on Issaquah Glass Inc is being Updated by BBB!
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This company offers commercial and residential glass repair services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
THIS LOCATION IS NOT BBB ACCREDITED
30200 SE 79th St Unit 130
Issaquah, WA 98027 (425) 392-5333 (800) 562-8292 (425) 507-1780 Directions
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Additional Phone Numbers
- (425) 392-5333(Phone)
- (800) 562-8292(Phone)
Additional Email Addresses
- - eQuote
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Placed an order for a replacement window in our home with a $500 deposit provided on 9/28/2013. Workers came to the house on 10/23/2013 and stated the window was the wrong size. They also installed two screens that don't really fit properly and are of inferior quality. After waiting to hear what the next step would be for a week there was no response from the company as to what their next step would be. I sent them a registered letter on 10/30/2013 asking for the order to be cancelled and to refund our $500. THAT produced a single phone call asking me to call to talk about this. There has been essentially no communication from Issaquah Glass over the seven weeks since we gave them a deposit and we have no new window and two poor quality screens
Desired Settlement: refund of $500.00 and we want them to take the screens back.
Business Response: Initial Business Response /* (1000, 9, 2013/12/10) */ Contact Name and Title: *** ******* - Vice Presid Contact Phone: XXX-XXX-XXXX Contact Email: ********@issaquahglass.com I discussed the situation with *** ******* and apologized for the mistake measuring the glass. He agreed to accept the new window which was installed on November 21st. We took back the screens giving them full credit and recommended they contact Pella and purchase the screens manufactured for the windows. We had suggested that when we first looked at the work but we were asked to furnish them. When the hardware came loose it was apparent they wouldn't work well. At this point we hope the *******'s are satisfied with the work and are awaiting final payment.