BBB Business Review

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This business is not BBB accredited.

Harry & David

Additional Locations

Phone: (541) 864-2121 View Additional Phone Numbers 2500 S Pacific Hwy, Medford, OR 97501 View Additional Email Addresses http://www.harryanddavid.com View Additional Web Addresses


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Description

This company provides retail and Internet sales of chocolate, flowers, cheesecakes and fruit.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Harry & David include:

  • 12 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Harry & David include:

  • Length of time business has been operating
  • Response to 12 complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Harry & David
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1952 Business started: 01/01/1914 Business started locally: 01/01/1914 Business incorporated 09/28/1945 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Kay Hong, President/CEO Mr. Bill Ihle, EVP
Contact Information
Principal: Ms. Kay Hong, President/CEO
Business Category

Gift Shops Mail Order & Catalog Shopping Internet Shopping Food Products Fruits - Dried Fruits & Vegetables - Retail Gift Baskets & Parcels

Alternate Business Names
Bear Creek Orchards Inc Harry & David Bellevue Stores Harry & David Bend Factory Outlets Harry & David Columbia Gorge Premium Outlets Harry & David Country Village Harry & David Holdings Inc Harry & David Inc Harry & David Lincoln City Factory Stores Harry & David Operations Corporation Harry & David Outlet Shops at Burlington Harry & David Seaside Store Harry & David Seattle Premium Outlets Harry & David SuperMall of the Great N W Harry & David Wholesale Harry & David Woodburn Company Stores
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.