Text Sizesmall medium large

This business is not BBB accredited.


Phone: (206) 937-1515 5100 SW Grayson St., Seattle, WA 98116 http://www.tressence.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers exclusively Mason Pearson Hair Brushes and Combs

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tressence.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tressence.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 13, 2007 Business started: 07/05/2003 Business started locally: 07/05/2003
Type of Entity

Sole Proprietorship

Business Management
Mr. Howard Bernstein, Owner Howard Bernstein, Owner
Contact Information
Customer Contact: Howard Bernstein, Owner
Principal: Mr. Howard Bernstein, Owner
Business Category

General Merchandise - Retail Hair Products and Equipment

Refund and Exchange Policy
Items will be accepted for return if all the following conditions are met:

The item is completely unused and is in as-received condition:

*Brushes: All packaging and accessories are included and undamaged

*Combs: Package is unopened

*You contact us within 45 days of delivery

*You have received a return authorization and the authorization number is indicated on the return parcel

We inspect returned items very carefully. Should our inspection determine that any of the above conditions has not been met, no refund will be issued and the brush will be returned to the customer. If we provided free shipping for the item(s) returned, the refund will be reduced by our shipping cost. For partial returns, the recovered shipping cost will be prorated. The cost of returning the item to us is assumed by the customer.

If you wish to arrange a return, please call us at 206-937-1515.
Products & Services

Purveyor of fine English hair care tools


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.