BBB Business Review

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This Business is not BBB accredited

Suburban Propane, L.P.

Additional Locations

Phone: (360) 425-3760 Fax: (360) 425-8287 View Additional Phone Numbers 11432 Vail Rd SE, Yelm, WA 98597

View BBB Rating for Suburban Propane, L.P.'s headquarters.

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This company offers sales, service and installation of propane and gas. This company offers sales, service and installation of propane and gas. This company offers sales, service and installation of propane and gas.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Suburban Propane, L.P.. BBB Serving New Jersey has the full report as that BBB handles all complaints for Suburban Propane, L.P..

Additional Information

BBB file opened: April 14, 1998 Business started: 11/05/1987 Business started locally: 11/05/1987 Business incorporated: 02/15/1996 in DE
Business Management
Mr. Mark Alexander, President Brian Crawford, GM Ms. Chantel Hendrix, Manager Mr. Jeremiah Hixon, CSC Manager Mr. Tono Lippy, Manager Ms. Sarah Sprague, Customer Care Supervisor Ms. Laura Wheaton, Manager
Contact Information
Principal: Mr. Mark Alexander, President
Customer Contact: Ms. Sarah Sprague, Customer Care Supervisor
Business Category

Gas - Propane

Alternate Business Names
Legacy Propane Permagas

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.