BBB Accredited Business sinceAdditional Locations
Phone: (541) 738-6733 Fax: (541) 738-8306 4920 SW 3rd St Ste C, Corvallis, OR 97333
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This company offers residential and commercial propane sales and services.
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A BBB Accredited Business since
BBB has determined that CoEnergy Propane LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for CoEnergy Propane LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Randy Camp, Managing Member
Gas - Propane Gas - Propane - Equipment & Supplies
Hours of OperationMonday - Friday 8am - 5pm
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Excessive price for home delivered propane. Once you lease one of thier tanks it seems you are at thier mercy when it comes to pricing, I was charged #3.949 per gallon. ******* shows the state of oregon is in the $2.40 range for home delivery, *** also shows that wholesale is $1.004 per gallon. Coenergy's competition is between $3.09 per gallon and $3.25 a galllon for the same service. A mark up of 393% is a little excessive. Product_Or_Service: Propane Order_Number: sale*****
Desired Settlement: DesiredSettlementID: Refund Partial refund to what local competitve pricing should be.
Problems with Product/Service
Read Complaint Details
Complaint: On 2/25/14, Co-Energy took my propane tank without any reason that I know of. They are saying I requested this but I did not. I am a disabled Veteran who has cancer. They took my tank without any notice which left me with no heat or no way of cooking. It has been below freezing in Terrebonne. My sister tried to call them the next day to see what the "story" was. She left two messages - neither time did they return her call. I have had to find other propane dealers - this has been a real hardship for me especially because of my health issues.
Desired Settlement: Reimburse me for two weeks of propane usage + penalty ($200) and a formal apology. I have been able to get another propane company to provide me service - but I truly believe they need to be penalized for what they did - They should never take a tank from someone without notice especially from a person who has health issues.
Business Response: Initial Business Response /* (1000, 6, 2014/03/10) */ I have attached the complete file from our system for you. The keey things to note is that *** ***** is very verbally abusive to anyone he talks with. He have hung up on most of us when we have called and tried to help him. The other key thing to note in this case is that we picked up our equipment because he told us to do so. Once it was picked up, then he complained that we did what he asked. If there are any questions concerning any of the information I have attached, please do not hesitate to give us a call. ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Initial Consumer Rebuttal /* (3000, 8, 2014/03/17) */ That is a lie, I never told them to pick up my tank. The Attorney General already caught them in that lie. Why would i tell them to pick up my tank in the dead of winter when I am a bedridden cancer patient. 100% disabled veteran. Why would i want them to get rid of my heat and my means of cooking? It took 2 weeks for me to get someone else out here to restore my propane and heat. It was cold and the only way I could cook is with my microwave. The only way to stay warm was to throw a whole bunch of blankets over myself. My next step is to get the media involved. They already told my they didn't like veterans. Final Business Response /* (4000, 10, 2014/03/18) */ In response, *** ***** did tell us to pick up our equipment, more than once to more than one person. We record all of our phone calls, so I have asked for the call from *** ***** to be located in which he requested that we pick up our equipment. As for his statement concerning the Attorney General, No lies involved, as the issue was on the amount of his credit. We had issued him a credit based on his last two deliveries and the AG office wanted us to base it on his last delivery only, which we did. As for his statement that we told him that "we don't like veterans", that never happened. I am a veteran as are others who work for CoEnergy. We actually have a truck that has been dedicated to those who served. As soon as I get a copy of that recording, I will let you know.