Business ProfileforBig Fish Games, Inc.

Big Fish casino had a promotion to win a bronze vault boost.Friend code ******** You must spin 150 times at 10 million a spin to win an unlimited bronze vault boost.. The promotion had a time limit which started on March 28/2024 (screenshot with date on bottom right corner.. The next day I got a pop up saying I won the Bronze vault boost contest which entitled me to collect a higher bonus 1/2 hour. When I actually looked at the pop up what i won was for 1 second This is outrageous So I sent a complaint to CS and am still awaiting a review. Why so long when others in BF never received any bronze vault boost for spinning 1.5 Billion chips away for nothing.. So Players like me spun over 1.5 billion chips to win a contest to get a bronze vault boost for 1 second. This promotion was very misleading thru its imagery. I would like to be compensated for the 1.5 billion chips that I spun for this promotion. I spun all day at 10 million a bet and lost billions and billions. As a long time player of this game there was no chance any player of BF was going to get a Bronze Vault Boost. I have many other friends who did what I did & not one of them got the Bronze Vault boost. All they got was the pop up for 1 second. You also had a technical issue on the Magic Flame stickin spree game which I didnt send a ticket on. Because the amount I lost wasnt worth writing in. But to loose 1.5 Billion chips to win a 1 second boost is beyong ridiculouts. ( I have enclosed Screenshots with the date and time on the bottom right of each to show when the promotion started and when I signed in the next day saying I won a bronze vault contest for 1 second.I sent a ticket asap and was told my concern was under review. I dont know how long a review takes or how long it will take.