Business ProfileforLincoln Memorial Park & Funeral Home

On September 19th, 2023 my father, **************************** died of natural causes. I have a written contract with Lincoln Memorial Park & Funeral home to provide funeral and cemetery services. Funeral costs were $13,805 and were paid prior to my fathers death. I have no complaint with the funeral service or associated funeral costs. My fathers funeral was October 4th, 2023 and he was entombed the same day. My cemetery contract was for internment, **** Plaque Installation, 24 x 14 Impact Mayfair ***********, Ceramic Steel, Oval Color, Entombment, and processing fee totaling $15,848. I have paid $13,203.60 towards this bill, and was allowed to make monthly payments interest free. My complaint is about not receiving the 24 x ******************************** the Ceramic Steel, Oval Color yet. The Impact Mayfair *********** design was completed 09/21/2023, and has not been delivered and installed. The design of the Steel, Oval Color (cameo) was completed in October 2023, and has not been delivered or installed. I emailed ***************************, ****** Services Coordinator on November 7th, November 10th, and December 22nd asking about the *********** and cameo, but did not hear back until December 27th, stating no proof of the cameo would be provided and I needed to pay off my account before the *********** was to be ordered (this information was new to me). On January 17th I e-mailed her offering to come into the office and pay off the balance, but got no reply. I have called *************************** once in late January and again in February, and left messages, but have gotten no return phone calls or e-mails. I want what I have paid for delivered to me as promised, and assurances that if I complete my monthly payments early, the Impact Mayfair *********** and Ceramic Steel, Oval Color will be placed at my fathers tomb. I feel like I am being ignored and extorted by ***************************, and Lincoln Memorial ******************************