BBB Accredited Business sinceAdditional Locations
Phone: (541) 689-0913 Fax: (541) 689-9692 120 N Seneca Rd, Eugene, OR 97402
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers retail/wholesale natural and organic honeys, bee keeping supplies, sweeteners, and natural craft supplies.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Glorybee Foods meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Glorybee Foods include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Alan Turanski, Vice President Mr. Richard Turanski, President Ms. Raejean Wilson, Senior Executive Vice President Ms. Bonnie Larson, Marketing Manager Ms. Cindy Richardson, Administrator/Acct
Food Manufacturers, Wholesalers, Distributors Candle Making Supplies Craft Supplies Mail Order & Catalog Shopping Aromatherapy & Essential Oils Beekeepers Supplies Food Products Honey Honeycomb Materials Oils - Essential Wholesalers & Distributors
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I purchased an item online from their website and was charged significantly more than their current retail catalog price for this order. The company has not been willing to refund the difference or honor their website coupon code. Order #***** Catalog price: $237.95 Online price: $263.99 Buyers should be aware of these price differences and poor customer service.
Desired Settlement: Just refund the difference or the 15%.
Thank you for bringing this matter to our attention. We are dedicated to customer satisfaction and appreciate the opportunity to remedy the misunderstanding in this case. We have refunded the amount requested by the customer, and have reached out to the customer to ensure the issue has been resolved to her satisfaction. We received a response from the customer stating "Thank you for the messages, and I am happy with this resolution".
Please let us know if any further info is needed.
Refund received, thank you for your help.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased organic fresh frozen royal jelly and organic raw clover honey from Glorybee website last week. Total amount was $142.99. Shipping cost was $34.24. The items arrived this Wednesday afternoon. Two items were wrapped with some bubble plastic with one ice gel. The royal jelly and the ice gel were all melted and watery. Besides, there was leakage of honey. First, I opened the white lid, inside the protection film was sealed, it looked fine. Second, I teared off the protection film, there was burning sign, along with horrible smell. I took a picture of it and then called the customer service. Ms. *****, who talked with me, accused me or my other family members had put the raw honey in the microwave. I told her more than three times that I was the one who received and opened the package. And it's impossible for other members to do so - my husband was at work, my two toddlers don't know how to use a microwave. She refused to take the honey back since I had opened it, which I wouldn't know it was burned inside if I didn't open it. All they can do is to send me a replacement of raw honey. The problem is since the raw honey has been heated, burned from inside, the fresh royal jelly could've been damaged too, which means I am going to throw both of them away, total of $142.99. I have received another fresh frozen royal jelly from different company, who wrapped the item with three ice pack, put in an insulated foam cooler, it was still frozen upon arrival, and the shipping cost was just about half of Glorybee's. When I sent an email complained about it, Ms. ***** told me there was misunderstanding of the conversations, and the reason why my shipping cost was high is because I ordered the raw honey at the same time. So, everything became my fault. I am very upset that Glorybee over charged me on shipping, didn't put enough effort to protect the items for shipping, the worst part is they don't think it's their fault for the damage and pushed the responsibility away, even accused me and my family.
Desired Settlement: I request a full refund. Glorybee needs to improve packaging for shipping fresh frozen royal jelly.Glorybee needs to remind customers on their website to have separate orders of fresh frozen royal jelly and other items in order to save on shipping cost. Thanks
A representative of GloryBee’s sales team spoke with the customer on 5/20/15 and thanked the customer for sharing her experience so that we could make it right. The customer was issued a full refund as requested.
Please let me know if more information is needed in order to clear the complaint from our record.
Assistant to the Senior Executive Vice President
P: ************ *** *** | Direct: ************
Yes, it's been resolved. I'm satisfied.