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      Country
          Country

          Find a Location

          Body Renew Alaska LLC has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Body Renew Alaska LLC

              10325 Old Seward Hwy Anchorage, AK 99515-2628

            • Body Renew Alaska LLC

              1325 E Palmer Wasilla Hwy Ste 108 Wasilla, AK 99654-7244

            • Body Renew Alaska LLC

              PO Box 220332 Anchorage, AK 99522-0332

            • Body Renew Alaska LLC

              12400 old Glenn highway Eagle River, AK 99577

            • Body Renew Alaska LLC

              7710 Grass Creek Rd Anchorage, AK 99504-1802

            Business ProfileforBody Renew Alaska LLC

            Fitness Center
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company provides a facility that specializes in weight loss and fitness.

            Products & Services

            Fitness Center

            Business Details

            This is a multi-location business.

            Find a Location

            Body Renew Alaska LLC has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Body Renew Alaska LLC

                10325 Old Seward Hwy Anchorage, AK 99515-2628

              • Body Renew Alaska LLC

                1325 E Palmer Wasilla Hwy Ste 108 Wasilla, AK 99654-7244

              • Body Renew Alaska LLC

                PO Box 220332 Anchorage, AK 99522-0332

              • Body Renew Alaska LLC

                12400 old Glenn highway Eagle River, AK 99577

              • Body Renew Alaska LLC

                7710 Grass Creek Rd Anchorage, AK 99504-1802

              BBB File Opened:
              7/7/2008
              Years in Business:
              16
              Business Started:
              5/1/2007
              Business Started Locally:
              5/1/2007
              Business Incorporated:
              4/24/2007
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Body Renew Alaska
              • Body Renew Northwest
              Business Management
              • Customer Service Manager, Manager
              Contact Information

              Principal

              • Customer Service Manager, Manager
              Additional Contact Information

              Fax Numbers

              • (907) 677-0325
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Need to get in shape? BBB has tips for joining a gym

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/23/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I was a customer of Body ******************** since January 2015. I paid every month from then till February of 2023. My phone number changed between registering with them and 2023. I also had fraudulent charges and had to cancel my card. However, Body Renew still had my correct physical address and my email. I never received a statement or an email about a past-due balance and hadnt visited the gym in YEARS. In reviewing my credit report on 1.9.24, I noticed I have a derogatory account for $149.50. After that, I reached out to Body Renew via phone multiple times, but no one ever answered. I then sent an email requesting a copy of my contract and any balance due to ******************************************* The response was " You didn't sign an agreement you just bought individual sessions and there is no balance due" (email is attached). I then went to the credit agency and reported the debt as Body Renew told me I didn't have a contract, or a balance due. I received notice from Experian that this dispute was resolved and removed from my report. Yesterday (2.22.24) I received a packet in the mail from ************ Services stating they validated the debt and it will be reported against my credit report AGAIN. In the packet was a contract I signed in 2015 (9 years ago), that Body Renew did not provide me when requested on Nov 28, 2023, and said never existed. After reviewing the contract's terms state that: I will receive a physical copy only upon request. I requested it and was told it didnt exist. My credit score has dropped over 100 points because of this, which has caused financial hardship. All over $149.50 that I was unaware of, but would have paid if they sent an invoice. I am trying to buy a house and my credit has been ruined over this. This has caused a great deal of stress, work, and hardship, but I am willing to pay Body Renew this amount to keep this off my report. Please make this right and request ************ Services remove this from my report.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kyle W.

              1 star

              01/31/2022

              Body Renew steals as much money from the people as possible. They will NOT cancel your membership regardless of your health, safety, or any matter. They will not refund the money for the charges even if you tell them that they are unauthorized. They are a company of poor value and very poor customer service. I do not support a business of thieves.

              Body Renew Alaska LLC Response

              02/08/2022

              The member came in and created his account on 6/6/2020, which was in the middle of covid. As stated in our contract, cancellations must be done in person or with a written notice that is mailed to the business. It was noted in the customer history that they called on 1/20/2022 and were told that they would have to provide written notice. At this time, no concerns for safety due to covid exposure were expressed. On 1/31/2022 member came into our location and completed a cancellation form.

              Local BBB

              BBB Great West + Pacific

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