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Find a Location

Everwarm Hearth and Home, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEverwarm Hearth and Home, Inc.

    Fireplace
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers the sales, service and installation of fireplaces, stoves, windows and barbecues.

    Business Details

    This is a multi-location business.

    Find a Location

    Everwarm Hearth and Home, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      257151 Hwy 101, Port Angeles, WA 98362-8209
      BBB File Opened:
      2/5/2007
      Years in Business:
      46
      Business Started:
      3/1/1978
      Business Started Locally:
      3/1/1978
      Business Incorporated:
      3/16/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Everwarm Hearth & Home
      • Everwarm Building Products
      Business Management
      • Shelby Dumas, Business Manager
      • Andrew Thomas, Owner
      • Trisa H Katsikapes, Principal
      Contact Information

      Principal

      • Andrew Thomas, Owner
      • Trisa H Katsikapes, Principal

      Customer Contact

      • Andrew Thomas, Owner
      Additional Contact Information

      Fax Numbers

      • (360) 452-3367
        Primary Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/26/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      First they only got a permit from the county after most of the work was done. I kept asking them to get it and they kept coming up with reason they couldn't get it. They emailed me the permit and when I showed it the the inspect it turned out to be just the application. Finally got the permit after trying for a week. Then they ask for the final payment before they finished the work. I can't get a final inspection until they finish the install. They don't answer email and after the way they handled the permit, I'm not paying anymore until I have working system and county approval. I just don't trust anything they say and now am trying to keep a written record.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathy H

      1 star

      10/12/2023

      Bunch of excuses. You call ahead of time to tell your customer that has waited 6 weeks and agreed to pay $325 and your voicemail was full. I did not get angry it took 1 hour for you to reply after I sent the email. As far as Sept 6 our power was out from and I can confirm that with my phone call to the **** We have no phone service when there is a power outage. Great you made money on a 'financial decision'. Just be honest next time and say we have to chase $1000 to drive that far. Will never contact you again.

      Everwarm Hearth and Home, Inc. Response

      10/16/2023

      We did not even do work for this customer. They called to make an appointment in a far away location. We hoped to get more people in that location so it made financial sense to travel that distance. 

      When she sent a comment through BBB I responded completely. I took responsibility and apologized. Please read my response.

      I do not think this interaction should reflect negatively on our business. 

      Local BBB

      BBB Great West + Pacific

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