BBB Accredited Business since
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This company offers residential & commercial carpet cleaning, disaster restoration cleaning and re-building, floor specialty services; janitorial services.
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A BBB Accredited Business since
BBB has determined that ServiceMaster of the Valley & Mat-Su meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ServiceMaster of the Valley & Mat-Su include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-8110
Type of Entity
Business ManagementRichard Carr, President Ms. Kay Billingsly, Office Manager Judy Carr, Vice President
Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Janitor Service Building Restoration & Preservation Carpet & Rug Repair Home Builders Carpet & Rug Cleaners Carpet & Rug Dyers
Alternate Business NamesBEMA Construction Company John Richard Carr Corporation ServiceMaster of Mat-Su ServiceMaster Premier Services ServiceMaster Quality Cleaners ServiceMaster Restoration Solutions
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3900 E Steven Dr
Wasilla, AK 99654 (907) 376-1123 (907) 563-4771 (907) 376-1124 (907) 373-1123 (907) 376-1140 (907) 376-1128 (907) 376-1146 (907) 694-2584 (907) 283-3375 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (907) 283-3375(Phone)
- (907) 373-1123(Phone)
- (907) 376-1124(Phone)
- (907) 376-1128(Phone)
- (907) 376-1140(Phone)
- (907) 376-1146(Phone)
- (907) 563-4771(Phone)
- (907) 694-2584(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This was a remodel / restoration project. Timeline far exceeded the original written expectations (by months). Inferior work. Patch work done in bedroom visible, uneven (warp) in bathroom Sheetrock repair. Carpeting in both bedrooms not secured, already coming up in threshold of both rooms. Hardwood stairs large gaps, uneven treads, Bedroom closest door broken, trim already falling off around the perimeter of the upstairs bathroom. Paid for cleaning that was not done. Uneven hardwood floor in upstairs hallway. Pain left on bedroom door frame. Door frame in upstairs bathroom not secured. Floor in upstairs bathroom not prepped for new vinyl flooring resulting in dip / divot in floor. Scrapes / scratches in stair well from pulling up the old carpeting. Transition strip between downstairs bathroom and hallway does not match any of the other transitions. Overcharged on two different occasions by thousands of dollars, ( this was resolved but non the less, they were charging for work not done, materials not purchased and a 3200.00 check that should have been applied. ) Unresponsive meeting with owner of the company *** **** ****. Unresponsive to itemized list of deficiencies, and un responsive to a complaint filed with Angie's List resolution center. I am currently retaining an attorney for further resolution. Product_Or_Service: flood repair / minor additional remodel
Desired Settlement: DesiredSettlementID: Refund Have had a independent contractor come review the areas of sub-par work and have a cost of 3,200.00 to fix. This does not include my labor hours for daily cleaning ( blood on wall, sheet-rock and nails in bathtub, nails left on floor, sweeping, floors since we were residing in the home during construction taking out trash )
Business Response: Initial Business Response /* (1000, 5, 2014/11/09) */ This restoration was completed professionally and the homeowners said they were satisfied with the finished job. The timeline was delayed by numerous factors; the homeowners requests to do the project in stages which required additional trips by our crews, material selection delays, homeowner's requests for us to wait until she returned from being away, change orders for additional work and material delivery delays. There were also delays due to inspections, and paper work processing by the mortgage company. This complaint was the first notification of many of the issues listed and the homeowner has not asked us to make repairs nor given us the opportunity to inspect and or repair the listed deficiencies. Cleaning was done. Extra trips were made to the project to do cleaning in addition to the cleaning normally done as work progresses. The bedroom closet door was not broken by our crews. The subfloor was significantly sagged prior to the restoration. We floated the underlayment in order to level the floor. The walls in the stairwell were patched and the texture blended to match near the end of the project. We did not do the painting in this area. We did not have the opportunity to inspect the texture after painting. Paint was cleaned off of the door in the bedroom. The closest available transition was used at the bathroom to hallway opening. We did not do the flooring in the downstairs hallway. The property owner was not overcharged. We presented an invoice based on the agreed upon work. We discussed and reviewed with the owners the materials they purchased and the labor they did not want us to do and credited them accordingly. We can provide photos and supporting documents on request. We stand behind our work and will respond to requests for warranty repairs per our contracts.
Problems with Product/Service
Read Complaint Details
Complaint: Numerous false statements to customer( myself) as well as the insurance adjuster. Voided my contract and ate cureemtly attempting to bill for work not performed under the voided contract.
Desired Settlement: Not bill for work not work performed under the voided contract.
Business Response: Final Consumer Response /* (2000, 7, 2013/08/23) */
|3/20/2013||Problems with Product/Service|