BBB Accredited Business since

Puget Sound Restoration Inc

Phone: (360) 548-3525 Fax: (360) 548-3534 5802 Cemetery Rd STE B, Arlington, WA 98223 http://www.psrestorationinc.com


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Description

This company offers fire, water and wind damage restoration services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Puget Sound Restoration Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Puget Sound Restoration Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Puget Sound Restoration Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 05, 2012 Business started: 12/01/2011 Business started locally: 12/01/2011 Business incorporated 11/23/2011 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Type of Entity

Corporation

Business Management
Mr. Jose Flores, President
Contact Information
Principal: Mr. Jose Flores, President
Business Category

Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Contractor - Commercial Contractors - General Construction & Remodeling Services Fire & Flood Emergency Service

Hours of Operation
24 hours a day, 7 days a week

Additional Locations

  • 5802 Cemetery Rd STE B

    Arlington, WA 98223 (360) 548-3525

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PSR was hired to repair water damage. PSR was very responsive and helpful until the contract was in their hands. They repeatedly delayed their start of work date with no shows, no calls and at great inconvenience to the residents of the property. They finally arrived to do the work, look about, did no work, and left with no word at to when they would return. After many phone calls and emails, they attempted to meet their original repair deadline by doing hasty, sloppy work. once the work had been professionally inspected and the report of corrections needed was provided, PSR either ignored calls and emails or simply did not show when scheduled. When they did finally respond, after I informed them that I would be filing this complaint, I was informed that the work had been done and that some of the work not corrected had been an existing problem. The work was in fact only partially completed and why would they try to tell me that a problem existed prior to their work, in a home that I own? One of the corrections needed presents a hazard to the small children that live in the home. PSR finally contacted the residents of the home to make the necessary repairs. I'm not entirely confident that they'll actually show up or do the work.

Desired Settlement: I would like the repair work done / corrected to the standards they advertise and to return the home to its former condition or better, especially as that is what they were paid for.

Business Response: Initial Business Response /* (1000, 6, 2014/12/03) */ Mrs. *****'s tenants have rescheduled the the inspection of the punch list items multiple times. We have corrected all loss related items, and have received a completion statement from the customer. The "safety" item is not loss related, nor was the customer charged for anything related. Her property was in disarray, and she expects the insurance company to pay for its condition, or us. Every item in concern to this project has been addressed and we are satisfied with the workmanship. Attempting to use the BBB as leverage for her gain is not acceptable. We do millions of dollars in repairs in this region, and our track record speaks for itself.