BBB Accredited Business since
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This company offers commercial and residential damage restoration and insurance remodeling construction services.
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A BBB Accredited Business since
BBB has determined that BELFOR USA Group Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for BELFOR USA Group Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Kurt Daviscourt, Regional Manager Mr. Ted Sitterley, Senior Project Mgr Mrs. Danielle Willcut, Executive Assistant Mr. Sheldon Yellen, President
Fire & Water Damage Restoration
Alternate Business NamesBelfor Property Restoration
4320 S 131st Pl Ste 100
Tukwila, WA 98168 (206) 632-0800 (800) 775-8006 (206) 632-0800 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (206) 632-0800(Phone)
- (800) 775-8006(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Belfor restored my condo after severe water damage in August 2014. Took 6 months to complete. Moved back in Feb. 2015. After moving in discovered the master bathroom vanity, microwave and carpet on stairs leading to garage were extremely damaged. Have tried to contact Dan and Brian with Belfor on separate occasions. Very frustrating. I just want my items back to how they were before the damage occurred.
Desired Settlement: I would like compensation for the items listed above. I would like a check for the value of the items so I can replace them in a timely manner.
We will contact Ms. ****** and review her concerns in person.
Belfor construction left my condo unfinished. The head guy, Dan coursed me into signing that the project was complete but promised to ensure he come back if anything was not completed. While moving in several things were noticed.
We will address each of Ms. ******** complaints individually. First, we will provide a little background on the project. Ms. ****** sustained minor water damage to her condo caused by a leak from the icemaker in the kitchen. ******** performed the water remediation and demolition. BELFOR was contacted to perform the reconstruction. Ms. ******** insurance adjuster *** **** walked the unit prior our engaging in repairs. Before any repairs were started, BELFOR performed a photo documentation of Ms. ******** unit. Photos are available upon request addressing each concern.
Problems with Product/Service
Read Complaint Details
Complaint: Belfor has repeatedly admitted the substandard nature of the work, impact of the associated delays, and work left undone: 1. Flooring done improperly—vinyl crooked, not level, and I incurred damage to door jam. Profuse apologies by Belfor for using, and I quote, "the B Team." Blefor continues, "They should never have left your house with it looking so bad." 2. Painter admitted that brush painting was incorrect method for these floorboards. During painting inspection, I was told by Belfor, and I quote, "I'm taking pictures so I can show people what wrong looks like. It should not have been done like this." No effort on the part of Belfor to rectify gaps in painting or quality. 3. Carpets: Never cleaned.
Desired Settlement: I would like Belfor to consider a 100% write-off after work is complete and done to satisfaction, having already spent 3 months trying to get them to do it correctly.
This is complete nonsense. The house looks amazing. However, Mr. ***** is very abusive, swears, threatens our staff and the women in our office. As a result, we have elected to refund Mr. ***** for the work we performed so we can move on with our lives and get this mentally unstable person behind us.
Read Complaint Details
Complaint: I have called them several times and talked to ****** ****** I want to know why I'm being charged $286.45. I want to know the specific reason for the charge. I can see nothing was done at my house. I am complaining because they are avoiding me.
Desired Settlement: I want to know what they did at my location, and if they did nothing I want the $286.45 charge dismissed.
I recently received your letter regarding the complaint filed by Mr. **** ****** and apologize for the delay in responding.
When BELFOR performs these services we never pursue payment from an insured directly and only ask that they pass this through to their insurance carrier. It is never our intent to burden a homeowner, especially one that has sustained a loss such as this, but in this instance it seems the issue escalated rather quickly.
Problems with Product/Service
Read Complaint Details
Complaint: In February of 2013 we suffered water damage in two of our apartment units (units********) resulting from a tenant overflowing their washing machine. Belfor was called in to perform the clean-up and repair. The damage was extensive to unit * and a lot of drywall was removed & replaced and the entire unit had to be repainted. We recommended using Miller Paint which is the brand we've used for 20 years in this building. Belfor used a different brand and now 9 months later the paint in unit * is peeling throughout the unit. We have multiple photos showing the damage. Our tenants are obviously not very happy. They notified us on Sunday December 14th of the paint issue. We responded immediately and toured the apartment the following Sunday December 15th and took several photos. We then notified Belfor the same day of the issue. There response has essentially been "we'll get to it when we can".
Desired Settlement: We expect Belfor to address this issue with the same urgency that we (and our tenants) have. Since it was the holidays, we already had plans to be out-of-town and asked if Belfor could stop by for an initial evaluation prior to our departure (Thursday Dec 19th). They were unwilling to make the effort to get over to our building. Now our tenants will have to wait until after the holidays to get this issue resolved, assuming Belfor stands behind their work. We want unit** to be repainted, this time using the appropriate process and materials so the unit is not peeling again in another 9 months. In 20 years of painting apartment units this has never happened before.
Initial Business Response /* (1000, 5, 2014/01/06) */
BELFOR was notified via email on Sunday Dec 15th that there was an issue with paint peeling in one of the units being repaired. The owner insisted that we inspect and address the repairs within 72 hours as their son was leaving town and unable to provide us with access after Dec 18th.
BELFOR explained to the owner that we would try to schedule the repairs on short notice but that peeling paint did not warrant an "emergency response" scenario and that we may not be able to address the paint within the time/access constraints allowed. BELFOR committed in writing to schedule the repairs during the normal course of business as access was allowed. (See attached). At no point in the discussion did BELFOR use the words "when we can". The customer wanted it corrected within 3 days period and the commitment was that we would make every effort to address it but that it may have to be scheduled with a little more advanced notice.
Additionally, there was a regional cold snap during this time period and BELFOR was inundated with actual emergency responses and had to prioritize addressing a "paint warranty" issue accordingly.
There is no issue with the paint applied as the same paint was applied throughout the project by the same painter. The problem is a result of a reaction with the pre-existing paint or substrate that the paint was applied over as all the areas where new material were painted over are performing as expected.
BELFOR has not received ANY communications from customer since access was denied after December 18th. BELFOR would be happy to prep and re-paint the affected areas if provide access to same during normal business hours.
Sent: Wednesday, December 18, 2013 8:51 AM
To: *************; *************
Cc: ************; **************; ************; *************
Subject: RE: Number 3 bedroom
We understand your concern, however there is no "health issue" with delaminated paint. This paint is not "defective" as it is bonded fine to all of the areas that we repaired, it is delaminating from a pre-existing painted areas (that was not repaired but only painted over). This is almost certainly due to a reaction with something on or in the existing paint rather than an issue with the new paint that was used throughout.
This was brought to our attention a couple days ago and it will be addressed during the normal course of business. It does not necessarily constitute an urgent or emergency status. It simply needs to be brushed off the wall, primed and repainted. ***** is making every effort to address it by the end of business tomorrow. If he is unable to accomplish this, it will be addressed on ****** return based on access restrictions you've delineated.
************* - Senior Project Manager
BELFOR Property Restoration
*********************************, Seattle, WA 98168
Ph: ************ Cell ************
P Please consider the environment before printing this e-mail
IMPORTANT: This transmission is sent on behalf of BELFOR USA Group, Inc. and it may be privileged, proprietary or confidential. It is intended only for the intended recipient. If you are not the intended recipient or a person responsible for delivering this transmission to the intended recipient, you may not disclose, copy or distribute this transmission, or take any action in reliance on it. If you received this transmission in error, please notify us immediately by telephone at ************ or by email at *************@us.belfor.com or by facsimile transmission at ************, and please dispose of and delete this transmission.
From: ************* [mailto:*************@msn.com]
Sent: Wednesday, December 18, 2013 8:16 AM
To: ************* Cc: *************; ************; **************; ************; ************* Subject: Re: Number 3 bedroom
I'd like more than a "best effort". I'm concerned this could become a health issue. There was something defective in the paint used and our tenants should not be exposed to that. **** is heading out of town Thursday (as I indicated on Sunday) and I don't want workers going there without one of us around.
Sent from my iPhone
> On Dec 18, 2013, at 6:59 AM, "*************" <*****.*******@us.belfor.com> wrote:
> I've already spoken with ****, telling him I'd make every effort to get them there today.