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This company offers commercial and residential fax services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Fax87.com include:
- 13 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Fax87.com include:
- Length of time business has been operating
- Response to 13 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||13|
Additional Complaint Information
On June 22, 2012, BBB recognized a pattern of complaints from consumers regarding billing and service issues. Consumers claim after signing up for services with Fax87.com and making a payment, the company does not follow through with its services. Consumers further allege after cancelling their service, the company continues to charge monthly fees without authorization.
On June 8, 2012, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Matt Johnson, CEO
Fax Transmission Service Fax Equipment & Systems
Hours of Operation7 days a week, 6am - 9pm
Refund and Exchange PolicyThis company's return policy can be found at www.fax87.com/faqs.
Alternate Business NamesMatt Johnson Finance Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview