BBB Accredited Business since
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This company offers mobile fitness equipment repair services.
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A BBB Accredited Business since
BBB has determined that Mercury Fitness Repair Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mercury Fitness Repair Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Craig Maehren, CEO
Exercise Equipment & Machines - Service & Repair Exercise Equipment & Machines - Sales
Service AreaWestern Washington
Alternate Business NamesMercury Fitness
6248 NE 196th St
Kenmore, WA 98028 (425) 776-3200 (425) 776-3222 (425) 776-3233 (888) 637-2348 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (425) 776-3222(Phone)
- (425) 776-3233(Phone)
- (888) 637-2348(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Mercury fitness was called by insurance company to resolve an insurance claim due to a move. We own a ******* elliptical purchased in Europe. We were provided a us power source for our elliptical the to replace the european power source lost during the move. We contacted the manufacturer in Germany who advised us that using the us power source would provide inadequate voltage and damage the elliptical. The tech,******,from mercury arrived on site. As he exited his van he said that our elliptical would require a transformer to function properly. After I explained the situation to him, he plugged the us power source into the elliptical. Much to the surprise of both of us the machine powered up. Without prompting from me ****** proceeded to test the voltage output. ****** noted voltage of 24 volts. Without prompting from me ****** pointed to the elliptical and stated that 24 volts was inadequate power for our elliptical. I then shared with ****** that the nanufacturer told me that powering a euopean powered elliptical with a us power source was similar to running a dieselengine with regular gas. It will work for awhile but it will eventually breakdown. ****** did not disagree with this analogy. I then asked ****** if his report to the insurance company would include all the above. He assured me it would. Imagine my surprise when the report did not include the above. I contacted, *********,customer service manager from mercury requesting that the report be amended to included the information ****** shared with me. His first response was that he wasnot at the site. I made a second request, he again was evasive and stated that he was not on site. M third request was greeted with an insulting response that included a lie of omission that is startling. The official report I Was provided states "unit power suplply only puts out 24 volts, unit needs step up transformer(needs step up transformer is linedout). Has power & has full range of resistance and functions properly." I questioned why the word only was in the report if the power was adequate. The two words arein contradiction. In his third response Hering stated" Tech found units power supply out-put 24v (ok). Unit has power with full range of resistance and functions properly in all modes." His Intentional omission of the word only is an admission of guilt.
Desired Settlement: That Mercury fitness amend their report to the insurance company to include ******s communication with me concerning the inadequacy of the voltage provided and the danger that this may present to future use of the machine. I am not now norhave IeveraskedMercury fitness tolie. In fact Iam begging them to tell the truth if what ****** sharedwith me, he expressed without reservation that 24 volts is an inadequate power supply for our machine. All I am asking is that what ****** told me be includedin detail in the report