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BBB Accredited Business since


Phone: (800) 847-0143 Fax: (253) 840-5757 View Additional Phone Numbers 9902 162nd Street Ct E, Puyallup, WA 98375 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers manufactured and distributed inversion therapy products and other back care/fitness items.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Teeter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Teeter include:

  • 41 complaint(s) filed against business

Factors that raised the rating for Teeter include:

  • Length of time business has been operating
  • Response to 41 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

41 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 11
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 17
Total Closed Complaints 41

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Teeter
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 11, 2005 Business started: 01/01/1981 Business started locally: 01/01/1981 Business incorporated 01/16/1987 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Ms. Rylie Teeter-Leier, CEO Ms. Carrie Craft, Customer Service Mgr Ms. Kimberly Grotzke, Marketing Director Ms. Janie Ott, Project Mgr
Contact Information
Customer Contact: Ms. Carrie Craft, Customer Service Mgr
Principal: Ms. Rylie Teeter-Leier, CEO
Business Category

Exercise Equipment & Machines - Sales

Refund and Exchange Policy
This company offers a 30-day return policy. Customer is responsible for return shipping.
Service Area
US & Canada.
Alternate Business Names
STL International, Inc Teeter Hang Ups
Products & Services

Teeter Hang Ups Inversion products.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.