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This business is not BBB accredited.

Nautilus Inc

Phone: (800) 605-3369 Fax: (360) 859-5335 View Additional Phone Numbers 17750 SE 6th Way, Vancouver, WA 98683 View Additional Email Addresses http://www.nautilusinc.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers fitness tools and educational products.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Nautilus Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Nautilus Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

68 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 4
Delivery Issues 5
Guarantee/Warranty Issues 4
Problems with Product/Service 46
Total Closed Complaints 68

Additional Complaint Information

BBB files indicate that this business has received complaints concerning delivery and product issues. Consumers allege after placing an order with Nautilus Inc, the company does not ship the product within the timeframe given. Consumers further allege the product they receive is defective or damaged, and they request the company repair the product or issue a refund.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nautilus Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 03, 1993 Business started: 01/01/1986 Business started locally: 01/01/1986
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Jami Kalmbach, Consumer Relations Supervisor Mr. Bruce Cazenave, Chairman/CEO
Contact Information
Principal: Jami Kalmbach, Consumer Relations Supervisor
Business Category

Exercise Equipment & Machines - Sales Mail Order & Catalog Shopping Exercise & Physical Fitness Programs

Alternate Business Names
Bowflex Bowflex Inc Direct Focus Inc Nautilus Direct Inc Nautilus Group Inc Nautilus Home Health & Fitness Catalog Schwinn Schwinn Health & Fitness The Nautilus Group Universal
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.