BBB Business Review
This Business is not BBB accredited
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This company offers fitness tools and educational products.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Nautilus Inc include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Nautilus Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||62|
|Total Closed Complaints||81|
Additional Complaint Information
BBB files indicate that this business has received complaints concerning delivery and product issues. Consumers allege after placing an order with Nautilus Inc, the company does not ship the product within the timeframe given. Consumers further allege the product they receive is defective or damaged, and they request the company repair the product or issue a refund.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementJami Kalmbach, Consumer Relations Supervisor Mr. Bruce Cazenave, Chairman/CEO
Exercise Equipment & Machines - Sales Mail Order & Catalog Shopping Exercise & Physical Fitness Programs