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This business is not BBB accredited.

US Engine Inc

Phone: (888) 873-6446 View Additional Phone Numbers 8504 S 228th St, Kent, WA 98031 http://www.usengine.us View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for US Engine Inc include:

  • Failure to respond to 10 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for US Engine Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 14

Additional Complaint Information

On May 30, 2013, this business indicated it will not accept or respond to complaints forwarded by BBB. As it is BBB's responsibility to inform businesses of communications from their consumers, BBB will continue to accept and forward complaints to this business. Consumers may wish to also contact their local State Attorney General's Consumer Protection Division for further assistance resolving disputes with this business.

On April 28, 2011, BBB recognized a pattern of complaints from consumers regarding product issues and guarantee and warranty issues. Consumers allege they buy a rebuilt or refurbished engine from US Engine Inc, not knowing at time of sale that the engine is in need of repair. Consumers further allege although the engine is covered by a genuine warranty, the company will not acknowledge the warranty for necessary repairs.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on US Engine Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1989 Business started: 09/01/1988 Business started locally: 09/01/1988 Business incorporated 09/01/1988 in WA
Type of Entity

Corporation

Business Management
Mr. Charlie Silvers, Owner
Contact Information
Principal: Mr. Charlie Silvers, Owner
Business Category

Engines - Rebuild & Exchange Engines - Fuel Injection Service & Parts

Alternate Business Names
350MarineEngines.com US Engine & Import Engine Inc US Engines Corporation US Engines Inc US Marine Engines US Motors Inc
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.