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This Business is not BBB accredited

Savings & Recovery LLC

Additional Locations

Phone: (800) 652-9929 Fax: (949) 429-5199 View Additional Phone Numbers 1501 25th Ave NE, Issaquah, WA 98029 View Additional Email Addresses ! There is an alert on Savings & Recovery LLC !


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Description

This company offers business utility audits, including expense savings and recovery services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 19

Additional Complaint Information

On January 15, 2013, BBB recognized a pattern of complaints from consumers regarding selling practice, service and customer service issues. Consumers allege they pay Savings & Recovery LLC a retainer fee ranging from $876 to $25,000 for an energy audit to save money on their utility bills. Consumers claim the company promises savings of 15% or more, or the retainer fee is refundable. Consumers allege even after providing all necessary documents, the company sends them a letter stating their account has been abandoned due to not providing necessary information. Consumers also claim any savings on their utility bills are due to climatic weather changes, not the company's services. Consumers allege when they ask for proof the company saved them money, Savings & Recovery LLC is unable to provide documentation. Consumers also claim they have difficulty getting in touch with the company, as the company does not return phone calls.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Savings & Recovery LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 13, 2007 Business started: 11/01/1999 Business started locally: 11/01/1999
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim Valgean, Member Ms. Pam Jonson, Member Mr. Steven Rafter, Member
Contact Information
Principal: Mr. Jim Valgean, Member
Business Category

Energy Management & Conservation Consultant Energy Audits Business Consultants

Alternate Business Names
Savings & Recovery
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.