This Business is not BBB accredited
Savings & Recovery LLCAdditional Locations
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This company offers business utility audits, including expense savings and recovery services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||19|
Additional Complaint Information
On January 15, 2013, BBB recognized a pattern of complaints from consumers regarding selling practice, service and customer service issues. Consumers allege they pay Savings & Recovery LLC a retainer fee ranging from $876 to $25,000 for an energy audit to save money on their utility bills. Consumers claim the company promises savings of 15% or more, or the retainer fee is refundable. Consumers allege even after providing all necessary documents, the company sends them a letter stating their account has been abandoned due to not providing necessary information. Consumers also claim any savings on their utility bills are due to climatic weather changes, not the company's services. Consumers allege when they ask for proof the company saved them money, Savings & Recovery LLC is unable to provide documentation. Consumers also claim they have difficulty getting in touch with the company, as the company does not return phone calls.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jim Valgean, Member Ms. Pam Jonson, Member Mr. Steven Rafter, Member
Energy Management & Conservation Consultant Energy Audits Business Consultants